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The role Key Account Manager: A Key Account Manager is responsible for building and maintaining strong relationships with SoftwareONE's strategic customers to ensure the ultimate customer experience and that maximum value is received throughout customer lifetime. This role provides ongoing sales support to existing key customers, manages the customer relationship, satisfaction, and retention. The Key AM builds & implements the account strategy, helps identify new sales leads, and collaborates with BDEs to develop sales plans and identify opportunities. The Key AM is ultimately responsible for the holistic relationship with high potential customers.
Role and Responsibilities: Be the primary point of contact and build and maintain long-term relationships with customers. Develop a trusted advisor relationship with customer stakeholders and executive sponsors. Take ownership of the customer experience. Understand customer needs and business objectives and offer the right solutions to customers. Ensure the timely and successful delivery of our solutions. Keep customers satisfied by delivering exceptional service on a day-to-day basis. Drive proactive new Sales, Renewals, and overall Opportunity Management. Manage day-to-day Customer and Partner Requests. Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on: Account growth. Profitability. Customer retention. Customer satisfaction. Lead, moderate and orchestrate all activities on accounts. Enhance organization's reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers. Track and forecast of defined account metrics, KPIs and financials. What we need to see from you Essential Requirements/Experience: Full-time work rights in Australia. 7-10 years' relevant experience. Microsoft licensing/solution experience or SAP experience. Building Relationships - Advanced. Customer Centricity - Advanced. Customer & Market Orientation - Advanced. Customer Solution Management. Negotiation Skills. Desired Experience: Building Relationships - Advanced: Creates relationships with immediate team and across the organization characterized by a high level of acceptance, cooperation, and mutual respect. Forms relationships outside of the organization that supports individual growth and/or business success. Customer Centricity - Advanced: Establishes effective relationships with internal/external customers to understand their needs. Displays a customer service orientation when interacting with others. Is patient, calm and tolerant in difficult situations. Customer & Market Orientation - Advanced: Understands customers' strategic business objectives, how their decisions are made, their positions in the market, their opportunities and their challenges and has a clear understanding of existing and emerging market and industry needs. Customer Solution Management: Adapt at budgeting, financial forecasting, cost management, analysis, and reporting for specific business unit/function. Negotiation Skills: Ability to overcome or minimize barriers and address needs and preferences of key decision makers, using assertive tactics when appropriate and has the ability to achieve a win-win outcome for SWO and the customer. Please note that SoftwareOne does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement (per our global standard) with the agency/recruiter, SoftwareOne will not consider or agree to payment of any referral compensation or recruiter fee.
#LI-EM1 What you should really know about us. Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareOne successful. Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.
What we expect from our employees Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy.
"SoftwareOne is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career."
Job Function Sales
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