Your opportunity to contribute to social change and community development, with a leading industry provider Ongoing casual employment in an entry-level professional role that provides flexibilityWork from home opportunity, with multiple positions commencing June - JulyPay rates above the industry award, with opportunities for advancement – the WFH rate begins at $30.04 (training rate) for first 50 hours of dialing shifts and progresses to $33.60 thereafterLOTE rate is $35.11 (when LOTE interviewing)About Our Client
The Social Research Centre is a leading industry service provider in the social research space conducting outbound telephone surveys with people across the country. This is an exciting opportunity to work in a casual ongoing role that provides insights into the attitudes, opinions and wellbeing of the Australian public.
We have multiple vacant positions within our interviewing team for those motivated and ready to contribute to quality data collection in a phone-based role. Our casual interviewers have the opportunity to work evening and weekend shifts, depending on project requirements. About the Role
You will be dialing outbound, conducting research on a variety of themes including Australian society, health, education and employment. Some of our studies deal with sensitive subject matter such as sexual abuse and community attitudes towards domestic violence, and may elicit challenging responses. You may be required to work on population health surveys that include questions about mental health and wellbeing.
About You
A desire to work in a professional role that contributes to the wellbeing of Strong communication skillsResilience when navigating challenging and emotional situationsPrevious CATI experience or Outbound experience desirableThe willingness to work under pressure whilst maintaining high standards of performanceIntermediate computer literacy and knowledge of Office 365 essential, CATI software desirableExceptional work attendance and reliabilityWhat we offer
Pay rates above industry award – rate begins at $30.04 (WFH training rate) for first 50 hours of dialling shifts and progresses to $33.60 thereafterAn opportunity to work with a renowned market leader in the Social Research IndustryA supportive, development-focused culture with ongoing mentorshipKey Requirements
Must be available to work REMOTELY (see technical requirements below)Preferred availability: 3 weekday evenings (early afternoon starts, through to 8:30pm AEST) and 1 weekend day shift (11:00am - 5:00pm AEST) per weekDepending on project requirements, our interviewers might occasionally be expected to work more than 20 hours per week across weekdays and weekends, including earlier start-times for mandatory briefings.Must be an Australian Citizen, Permanent Resident or hold valid Australian working rights.Must meet the technical requirements below to confidently perform the role remotelyMust have a suitable workspace available that meets organisational OHS standards, including an appropriate desk, chair and quiet environment to conduct phone interviewsCurrent Victorian Working with Children Check (or the ability to obtain) preferedTechnical Requirements
A successful applicant be required to supply their own computer, headset and other peripherals. They will log into the company's systems with a computer that is not owned or used by a third party (including another employer).
Direct access to the network router is required at all times. The following minimum technical requirements must also be met:
Computer requirements
1.5GHz 2-core processor (minimum)8GB RAM (minimum)Current and updated anti-virus softwareInternet connection: a reliable internet connection that doesn't drop out regularly (minimum 25 Mbps download, 4 Mbps upload)Audio-compatibleBuilt-in or external cameraSmart phone to run Microsoft AuthenticatorA USB/audio jack headset with over-ear design and extended mic arm is required.Windows users
Windows 11 OS or Windows 10 OS (Version 16299.0 or higher)Mac users
The following OS will be compatible:MacOS Sonoma - Version 14MacOS Ventura – Version 13MacOS Monterey – Version 12MacOS Big Sur – Version 11The following equipment will not be suitable: Chromebook devices (including Chromeboxes and ChromeOS)Linux OSs in general (or must dual-boot a compatible OS above)If you are interested in these positions, please apply for immediate consideration or contact DFP Recruitment via ******
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Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via******or1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy viahttps://www.dfp.com.au/about-us/policies.Do not submit any sensitive personal information in your resume.
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