Job Description - Food & Beverage Supervisor Full Time (Requisition ID: 015946)DescriptionAre you looking to take the next step in your leadership career in the hospitality industry? This exciting full-time, salaried role may be for you!Leave your mark on one of Australia's most iconic venues. Leading a vibrant and exciting team with opportunities to further develop your leadership skills!Enjoy all of the amazing perks and benefits we have to offer!Why work with us:Continuous, exceptional leadership training and development, we are passionate about growing and retaining our team!Free entry and discounts across Dreamworld, WhiteWater World and SkyPointAccess to online platform with hundreds of dollars of direct savings each year on everyday purchases, from some of Australia's biggest retailersLaundered uniforms and onsite parkingFun and exciting work environment with the best views on the Gold CoastTo be successful, you should have:2-4 years of leadership experience in a high-volume customer service or hospitality environment with the ability to effectively lead, inspire, and develop front line teams;The ability to effectively negotiate and resolve complex challenges;Experience in performance management and conflict resolution;Passion and enthusiasm for delivering an outstanding guest service experience;Familiarity with wage and COGS budgets, while driving sales and performance through sales based initiatives;A current Responsible Service of Alcohol certificate, and experience in bar, food, and or guest service operations;Proficiency in POS database systems and strong cash handling/management skills;Excellent communication, interpersonal and organisational skills;About the position:This exciting role will primarily oversee Food & Beverage operations ensuring that SkyPoint delivers high quality service and offerings. Your key responsibilities will include:Working closely, providing coaching and hands-on leadership that motivates the front-line team to excel;Developing team performance including customer service, guest experience and achieving sales targets;Conducting on the job employee training, coaching, performance management and mentoring;Maintaining optimum daily staffing levels and controlling departmental costs within budgets;Ensuring that an exceptional level of service and efficiency is delivered at all times, while maintaining a high standard of product quality and presentation;Identifying and implementing continual improvement initiatives;Developing and maintaining operating procedures as well as supporting training documentation;Supporting Management in processes such as recruitment, stocktake, new initiatives and rostering;SkyPoint is located on the 77th floor of the Gold Coast's iconic Q1 building and is truly an extraordinary venue, 230 meters in the sky. If you're ready to take your career to new heights and create unforgettable experiences, then we would love to hear from you!
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