At UQ Sport, it's our vision to be Australia's number one sporting university and our mission to deliver exceptional sporting opportunities for The University of Queensland (UQ) Community. We're Queensland's largest multi-sport facility and have Athletics, Aquatic, Tennis and Fitness Centres, as well as grass and synthetic playing fields, indoor and outdoor multi-sport courts, function spaces and retail outlets. Our membership base spans over 4,000 customers, with a further 7,000 people actively involved across UQ's 35+ sporting clubs.We're firm believers that work shouldn't be dull and boring! Our team is passionate about creating an awesome culture that promotes work-life balance, health and wellbeing, personal and professional growth, and most importantly, fun!Our staff are proud to work at UQ Sport, and it shows in the exceptional work we do. Our not-for-profit organization delivers almost 400 diverse programs to UQ students, staff and alumni, as well as the general public, across the University's St Lucia and Gatton campuses.ABOUT THIS OPPORTUNITYWe're looking for a Shift Supervisor to oversee the day-to-day operations at the UQ Sport Tennis Centre on Monday to Friday morning shift roster. This role will be responsible to ensure exceptional customer service, seamless venue presentation, and effective staff management, as well as maintaining a positive, organized, and efficient environment at the Tennis Centre.We're seeking someone with strong leadership skills, a passion for customer service, and the ability to work proactively within a team environment. The ideal candidate will demonstrate initiative, strong communication abilities, and a commitment to fostering a positive work culture.To succeed in this role, you will need to lead by example, engage and motivate your team, and take ownership of daily operations while ensuring health and safety standards are consistently upheld.In this role you will:Provide exceptional customer service, resolve complaints, and assist with bookings and enquiries.Manage venue operations, including setting up and packing equipment, maintaining a tidy environment, and ensuring a professional presentation.Lead staff in tasks such as scheduling, rostering, and providing training.Ensure facility usage compliance, identify hazards, and manage incidents.Assist with stock management and ensure adequate resourcing for events and daily operations.To be successful in the role you will have:First Aid and CPR certification.Blue Card certification.At least 12 months' experience in a retail or customer service environment.Tennis racquet stringing experience would be highly regarded.Strong leadership skills with the ability to delegate tasks and engage a team.Proven cash handling experience and familiarity with Point of Sale systems.Excellent communication, customer service, and interpersonal skills.Ability to perform manual handling tasks, including lifting up to 15kg.A passion for continuous learning and improving customer experiences.WORK PERKSTeam Harmony: We strive for a vibrant and collaborative work environment where extraordinary teamwork is the daily norm.Balanced Bliss: Embrace a commitment to work-life equilibrium with a streamlined 35-hour workweek and flexible arrangements tailored to your lifestyle.Access All Areas: Enjoy complimentary entry to all UQ Sport venues, along with free equipment hire to fuel your active pursuits.Fit and Fabulous: Break a sweat without breaking the bank with free access to invigorating Group Fitness programs.Fuel Your Day: Sip on $2 coffees and indulge in fantastic discounts on a delectable array of food, beverages, and retail offerings at UQ Sport outlets.Safety Net Bonus: Access fully subsidized income protection when putting in over 15 hours per week.Celebrate You: Enjoy birthday leave and extra days off during the festive season, or choose extra leave if duty calls.Family First: Revel in paid parental leave to cherish those precious family moments.Leave Load Extravaganza: Score a 17.5% leave loading with the flexibility to cash in or opt for extra leisure days.Continuous Growth: Get a boost with reimbursement for essential qualification renewals + Access to our learning and development programs! (Ts & Cs Apply)Wellness Wonderland: Access support, resources, and exclusive discounts through TELUS Health, our Employee Assistance Program provider.Smart Money Moves: Explore salary sacrifice and packaging options to make your paycheck work smarter for you.HOW TO APPLYAre you the go-getting, team player we're looking for? To be considered for this role, apply today with your CV and 1-page cover letter.Applications will be reviewed as they are received.UQ Sport is an equal employment opportunity provider. We pride ourselves on our inclusive and diverse workforce. We believe that embracing the differences and expertise in our employees makes us a stronger organization.We are committed to providing a fun, safe, and supportive service environment for all our customers and clients, including children and young people. For this reason, please be advised that as part of our recruitment process you may be subject to blue card screening, reference checks, and identification/qualification verification.Your application will include the following questions:Do you have experience preparing work rosters?How many years' experience do you have as a Shift Supervisor?How many years of people management experience do you have?Which of the following statements best describes your right to work in Australia?Do you have customer service experience?What's your expected annual base salary?Which of the following First Aid accreditations do you currently hold?Do you have a current Working With Children (WWC) Check?A wholly-owned subsidiary of UQ Holdings, UQ Sport Ltd. is recognised as a leading UQ affiliate in achieving the strategic and operational goals of The University of Queensland, and in enriching the experience of thousands of students, staff, and alumni who make up the UQ Community.
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