Services Australia | Aps5 - Service Designer, User Research Officer, Interaction Designer

APS5 - Service Designer, User Research Officer, Interaction Designer Full time
Service Designers research, develop, prototype and test service designs to ensure that services are designed in a way that creates optimal user and staff experience, and delivers business outcomes.
Service Designers ensure the end-to-end experience is designed to meet the needs of users, reduce or solve pain points and create a consistent experience across all channels and touchpoints.
Service Designers are advocates for improving services. They understand customer and staff needs, explore opportunities to improve services and influence the delivery of government services from policy through to delivery, keeping the customer front and centre.
Service Designers work under the support and general direction of senior staff. They exercise a degree of independent judgement and make decisions within defined parameters that require some reliance on skills and knowledge.
We touch the lives of almost every Australian. We're responsible for helping people meet life's challenges.
We want to make government services simple so people can get on with their lives.
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