Description
Mission Statement:
Supervise a team of Service Engineers and Service Technicians and contribute to the execution of the Service strategy and Service growth by focusing on delivering timely, high-quality, cost-effective service offerings, solutions, and projects (e.g., field service, repair).
Drive Service achievements through effective planning and allocation of resources in accordance with standard processes, procedures, and safety guidelines
Your responsibilities:
You will lead the Field Service Engineers and Service Technicians team, including, developing employee skills and performance through training and coaching, ensuring your direct report team members are certified in line with global certification and local regulations.
You will review competence levels to ensure each Service Engineer (including subcontractors) is appropriately qualified to handle jobs assigned to them, ensure that the area of responsibility is properly organized, resourced, and supervised, hiring, training, and developing new employees to meet organizational needs, providing feedback on employee performance, helping to develop employee skills where needed, and addressing performance problems in consultation with HRBP.
You will ensure planning, execution and technical support on various Service activities carried out both off and on site.
in accordance with sustainability framework or higher safety standard, allocate, drive, and monitor work of service jobs and documentations based on order content, delivery time and competencies to meet targets (e.g., OTD, response time, ordered service offerings, update of installed based data) and review jobs and request PO for the spare parts required for service job.
You will drive continuous service productivity improvement activities, utilize efficient tools (e.g., Mobile Service Assist (MSA)) to streamline Service processes and applications to support customer, perform job closing and ensure the transfer of Service findings to the product/system local units for improvement of their offerings.
You will be involved in delivery Service jobs within "As Sold" cost and profitability and explore opportunity for variation (revenue increase), assisting the sales and marketing teams to improve order intake of products, systems and services offering, delivering related training to internal teams and Customers.
You will implement at least one cost improvement project (cost reduction 3% YoY) or one environmental improvement project per year.
You will conduct six safety observation tour per year and at least one Hazard per month, and to be close and other duties that Hitachi Energy may direct you to perform, for which you have the necessary skills and qualifications.
You will ensure safe working procedures and practices are always followed including the wearing and maintenance of assigned Personal Protective Equipment, attendance at required health, safety, and environment training and report injury, incidents, hazards and near miss events.
You will be responsible for compliance with relevant HSE policy and procedures, ensuring proactive risk assessments take place and corrective actions monitored/followed up.
You will build an injury, incident, near miss and hazard reporting culture within your team, guaranteeing reported incidents will be investigated and action taken, lead, model, drive and hold itself accountable for the highest standards of health, safety, and environment to ensure Zero Harm is achieved, create a workplace where everyone views health, safety, and environment as the most important non-negotiable value of your business.
Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background:
You hold technical diploma or bachelor's degree in mechanical/electrical engineering.
Minimum 5 years of work experience in relevant field.
Prior experience in power industry and OEM product certification, specific to Gas Insulated Switchgear and Generator Circuit Breaker would be highly regarded.
Experience with regulatory frameworks for Design and Operation of substation equipment.
Up to date knowledge of related local legislative & certification standards.
Demonstrated people, management, and organizational skills.
Excellent presentation, oral and written communication skills.
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