Department of Premier and CabinetCommunity and Government ServicesService Tasmania
Applications must be submitted by Sunday 17 November, 2024 11:55 PM AEST.
Award/Classification:Tasmanian State Service Award - General Stream Band 4$80,593.00 to $92,764.00 per annum
Employment type:Permanent, flexible, Permanent, full-time
Region:Statewide
The Workforce Planning Officer assists the Workforce Planner to coordinate the resourcing requirements to ensure a high standard of customer service delivery across multiple channels is achieved.
Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders.
We recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.
We are committed to putting the rights and wellbeing of children and young people at the centre of what we do.
We will employ the right people and embed a culture of self-reflection and continuous improvement.
Our people will be equipped with the skills to recognise and respond to signs of harm.
Together, we're creating a place where all children and young people are safe from harm.
We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants.
If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.
We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements.
Talk to us about how this could work for you.
Hours per fortnightUp to 73.5 hours - flexible options available.
DutiesUndertake rostering and scheduling of staff and monitoring of resources in a state-wide multiple channel network to enable the customer service demands to be met.Act as the first point of contact for all service centre and contact centre staff to notify of any unplanned absences and coordinate relief staff and then notify the relevant supervisors/team leaders and site.Maintain regular communication with staff and supervisors/team leaders within the Service Delivery section to ensure that teams are optimised to deliver services and meet service targets and KPIs.Assist with data collation, trend analysis, reporting and forecasting to support longer-term resourcing needs.Assist in the assignment of resourcing during major incidents and events such as emergency management response or Statewide training events.Assist with maintaining the rostering database integrity and security of information.Assist with recruitment duties and related administration.Undertake other duties within this classification level and range of responsibilities which are within the employee's competence and skill level.The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.The Head of the State Service has determined that the person nominated for this position is to satisfy a pre-employment National Criminal History Police Check before taking up the appointment, promotion or transfer.
The following check is to be conducted:
Checks for criminal charges, convictions or findings of guilt for:Crimes involving dishonestyCrimes of violenceSex related offencesSerious drug offencesTraffic violations, criminal or traffic charges (but not including parking infringements).12 months experience in Workforce Management and relevant software.Download the Statement of Duties and any Associated DocumentsElectronic submission of application is preferred, please click the blue 'Apply Now' button.
You will be prompted to upload a 1-2 page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume.
Please note that we do not require a separate statement addressing the selection criteria. If you have any difficulty uploading your application, please contact us prior to the closing date on .
For more informationAaron IrelandSenior Team Leader Workforce PlanningPhone:
Review the Statement of Duties and consider if you meet the requirements.Speak to the Contact Officer if you have any questions.Submit your application including any additional documents as specified in each individual job vacancy notice. #J-18808-Ljbffr