Contribute to our mission, Technology for Life.
Reporting into the Service Support Manager, the new Service Support Administrator ("SSA") will be based at our Notting Hill head office, enjoy flexibility, and have the option of hybrid working.
The SSA is to play a key role in providing administrative support to the service support team and customer base, as well as: Support customers with their enquiries and forwarding quotations; Finalise outstanding customer queries to support growth of service business; Obtain purchase orders from customers for completed work during the invoicing process; Generate open orders reporting to ensure any outstanding service business is promptly addressed; Provide back up support to service support team to ensure ongoing coverage during peak workloads; Maintain accurate customer information in all systems; Conduct all activities in line with quality controlled methodology; Contribute to continuous improvement of techniques and practices; Apply a compliance focused mindset across all operations, and; Always ensure a safety-first approach.
The ideal candidate will be equipped with the following qualifications, skills, and experience: Tertiary qualifications in business administration, e.g.
Certificate III; Prior experience working in a similar administration role, preferably supporting service activities; Advanced customer focus and ability to both determine customer needs and ways to satisfy them; Moderate-to-high level of proficiency with MS Office tools (Word, Excel); Ability to understand technical language; Proactive, resourceful, and self-starting approach; Team player with a positive attitude and willingness to learn; Track record of working effectively and efficiently during peak workload periods; Exemplary understanding of compliance rules, with a proactive mindset and the ability to act as a role model in upholding and promoting compliance standards, and; Excellent interpersonal, verbal and written communication, organisational, and task management skills.
Make a difference – and be rewarded accordingly.
Unique, supportive, respected, and proud culture; Feel great about being a part of helping communities; Genuine career and professional development opportunities; Flat structure and open doors, giving you access to all leaders; Global, long-established company with a great brand to reinforce your effort; Attractive remuneration package and annual bonus reviewed annually; Health and wellbeing partner discounts, and support throughout the career lifecycle; Recognition and service programs and birthday vouchers; Benefits, discounts, and Star Awards; Salary sacrificing options; Excellent and thorough on the job training; Employee Assistance Program for you, and your family, and; More that you would expect from a global leader.
We are passionate about everything we do.
And we do it for Life.
Draeger creates technology and solutions to protect everyone's great asset: their life.
From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.
With their heart and soul, our employees are paramount to our success in protecting lives in the community.
Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility.
The work we do provides all our employees with pride and a sense of deep purpose that is rare to find.
Draeger is an Equal Opportunity Employer.
We welcome applications from all people regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, or social status.
Read more about having a career – not just a job – at Draeger by viewing our Careers page: https://www.draeger.com/en_aunz/Career Applicants must demonstrate the right to work in Australia or New Zealand.
No agency assistance is required.
