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Are you looking to achieve a purposeful, engaging, and meaningful career in a not-for-profit sector and make a difference?
Where everyone works together to be a part of the solution.Where professional development is supported and encouraged.Where work/life balance and flexibility are embraced and valued.This Exciting RoleThe Service Planning Coordinator - Customer Service role forms part of our Operations team which is the heart of our organisation. This role will be pivotal in leading our customer service across all our services at our newly established Seven Hills Satellite Office!
As a Service Planning Coordinator, you will ensure Member matters are addressed, triaged and resolved in a timely manner to enable Member outcomes. This includes meeting and understanding their support needs and practices, as well as ensuring all documentation, communication and administrative requirements meet the needs of our Members and Living My Way standards. You will also form part of our on-call team.
The role involves demonstrating and communicating Living My Way's values to foster inclusion, choice and control in all aspects of our services.
Your Skills and ExperienceExperience in NDIS planning or a planning background within another industry.An understanding of NDIS, NDIA and DSOA processes and provider requirements.A customer/member focused attitude that is conducive to supporting the delivery of member outcomes.Sound written and verbal communication skills.Intermediate analytical and report writing skills.Well-developed computer literacy skills in MS Office.Networking and stakeholder management skills.Commitment to customer service and exceeding customer satisfaction.Compliance Checks (NDIS and WWCC).Permanent Work Rights.Hold a valid licence to drive a motor vehicle.Discover the Benefits of Working With UsHybrid Work ArrangementFor office-based roles, we offer a hybrid work arrangement to allow our employees to work remotely for up to 50% of their work time so that they can embrace a good work-life balance.
Above Award WagesWe believe in fair compensation and offer above SCHADs Award wages to our employees.
Rostered Day Off Program (RDO)Take advantage of our Rostered Day Off program, granting you extra days off when you need them the most to recharge and rejuvenate.
Purchased Leave OptionNeed some extra time off? Our purchase leave option allows you to access an additional five working days whenever necessary.
Annual Leave LoadingEnjoy the perks of additional spending money when you go on your well-deserved annual leave. Make your vacations even more enjoyable.
Attractive Not-for-Profit Salary Packaging ArrangementIncrease your take-home pay with our not-for-profit tax-free earnings, providing approximately $16,000 annually to cover living expenses or meal and entertainment costs.
Free Parking at Menai and Seven Hills OfficesConveniently park your vehicle at our Menai and Seven Hills locations at no cost.
Empowering Employment for People with DisabilitiesWe actively encourage and support individuals with disabilities to find meaningful employment opportunities with Living My Way. Join us in fostering an inclusive workplace.
Commitment to Diversity and InclusionAt LMW, diversity is celebrated, and we are devoted to creating an inclusive and welcoming environment throughout our organisation.
Learning and DevelopmentWe invest in your growth by supporting your learning journey. Enhance your knowledge, skills, and confidence in your profession with our learning programs.
Rewards and Appreciation ProgramHard work and dedication don't go unnoticed. Employees who achieve goals, exceed expectations, and display positive behaviours are acknowledged and celebrated through our Rewards and Appreciation program.
Career Development in the Care and Community Service SectorWith LMW, you can pave the way for a fulfilling career within the care and community service sector. Grow and prosper with us.
About UsLiving My Way is a trusted Member-based not-for-profit organisation with over 30 years of supporting people with disability to live independently with choice and control. We are committed to delivering exceptional service standards and outcomes for our Members.
Join Living My Way today and experience a workplace that values your well-being, growth, and contributions. Together, we'll make a positive impact on the lives of our Members while nurturing your professional journey.
How to ApplyWe are looking for compassionate people who share our values and purpose. If you have the passion and drive to commit yourself to a challenging and rewarding role, we invite you to apply via the link and submit a current CV and a cover letter which details how your key skills align with the success of the role. Part-time opportunities may be considered for this role!
Ground Floor, 44-60 Allison
Crescent, Menai NSW 2234
Seven Hills Office
Mailing Address
PO Box 67, Menai Central,
NSW 2234
ABN
47 110 995 518
Acknowledgement of Country
Living My Way acknowledges the Dharawal people who are the Traditional Custodians of the land on which we work. Living My Way pays respect to Elders past and present and extends this respect to other Aboriginal people visiting our website.
Areas We Serve
Our disability services primarily support people across Greater Sydney, particularly Western Sydney, Sutherland Shire, St George and Wollongong City Council.
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