Service Operations Specialist

Powering seamless and secure connections for customersCustomer service and supportFull-timeOffice | Sydney, NSW, AustraliaMid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience. Cuscal is a payments and regulated data services provider in Australia. For nearly 60 years, we have enabled Australian banks, mutuals, corporates and fintechs to better serve and connect with their customers through the implementation of innovative technology solutionsAbout the roleJob DescriptionWe are looking for a Service Operations Specialist to join our growing Enterprise Technology Services team.This role will support the strategic direction of service delivery by providing Service Operations Support for Cuscal's mission critical systems and customers.This includes managing incidents end to end until resolution, assisting incident managers … What you'll be responsible forDevelop, maintain, and prioritize relationships with key stakeholders to achieve specific goalsAccount Retention and ExpansionProactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actionsCustomer Query HandlingServe as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teamsSkills you'll needWorks with others by being open, clear in communication and listening to achieve goals Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actionsService orientationActively seeks and develops strategies to help key stakeholders#J-18808-Ljbffr