Service Operations Analyst – IT Operations & ServicesApply now Job no: 531784
Work type: Permanent Full Time
Location: Sydney
Categories: Technology
At The Star Entertainment Group, we aim to be Australia's leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.
As our Service Operations Analyst reporting to the Service Operations Manager, you will ensure all IT business services and environments are monitored and available 24/7, allowing memorable customer experiences with technology that meets The Star's guest service expectations.
A few of your responsibilities: Provide 24x7 enterprise monitoring across The Star Entertainment Group properties and key business systems, applications and services to ensure maximum uptime.Provide 24x7 support to both internal and external clients.Complete all system checks/duties and oversee the execution of all Operational Daily Tasks.Successfully perform planned/scheduled tasks that are part of change requests such as: monthly patching of servers, stopping/starting of services and troubleshooting.Provide first and second level support and guidance to resolve incidents at first contact.What we are looking for: Demonstrated experience in support of high performing and highly available systems is desired.Minimum one year experience supporting desktop & server environments.Strong general judgment and action orientation coupled with strong problem-solving skills in a complex IT environment.Experience writing technical documentation.Strong customer service focus with a realistic viewpoint on timeframes and limitations of environment.About you: You have excellent problem-solving skills and are customer service focused. You take pride in delivering work to the highest standard, with excellent time management and teamwork skills, and can work independently and connect with stakeholders at all levels.
What we can offer you: Complimentary meal on site every day including hot meals, sandwich bar, and more.Five weeks of paid Annual Leave for team members who meet the definition of shift worker.Flexible working arrangements.Discounted parking + other transport options (dependent on property).Up to 30% discounts across award-winning restaurants and accommodation.Paid Parental leave from Day 1, Secondary Carer's leave also on offer.Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Our culture Each team member is expected to champion The Star's Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star's culture.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
Advertised: 12 Nov 2024 AUS Eastern Daylight Time
Applications close: 26 Nov 2024 AUS Eastern Daylight Time
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