Contract Vacancy for Approximately 5 Months Location Negotiable - Australia Wide Great opportunity to join an iconic Australian brand $104K to $129K (pro rata) plus 15.4% ABC Nominated Super Fund The ABC strives for diversity and inclusion in the workplace, and to promote a culture of opportunity. Through its services the ABC seeks to represent, connect and engage with all of the Australian community. In line with our focus on diversity, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals. The ABC also aims to achieve a gender-balanced workforce. For more information about working at the ABC, please feel free to explore our careers page at https://www.abc.net.au/careers/ About the Role Product & Technology is seeking an experienced Service Operations Analyst to deliver outstanding operational activities relating to various service management practices. You will carry out particularly complex and highly specialised work relating to various service management practices, such as Incident Management (including major incident management), Change Management, Problem Management, Service Catalogue Administration and Request Fulfilment. You will engage various support teams to proactively identify opportunities for continuous improvement of the existing various service management practices and related platforms. You'll also provide expert/specialist advice, guidance and training to staff on existing service management processes and supporting platforms, such as Service Now. About You You'll have extensive industry experience with broad understanding of business processes around content delivery within the ABC along with associated technology. In addition, good understanding of various service management processes and related best practices to deliver technology will be highly beneficial. You are highly analytical with the ability to identify, analyse, diagnose and resolve particularly complex issues around processes that underpin technology delivery, for continuous improvement. You're an excellent communicator with outstanding interpersonal and stakeholder management skills, with the ability to operate in high pressure situations (e.g., major incident management) For further details on the role and requirements, please refer to the full position description: 30005600 SERVICE OPERATIONS ANALYST.pdf For further information on this position please contact Manager Service Operations on 0456 801 726 Please feel free to contact ****** or 02 8333 2348 where you can request recruitment and selection information in alternate formats, request adjustments, or have accessibility requirements met wherever possible. We are unable to accept email applications, please ensure you submit your application through our online portal. We respectfully request that Recruitment Agencies do not submit applications for this position. Applications Close: 11:55 pm, Wednesday 24 April 2024
