Trade and Services
Service Officer
Permanent role $70k-$75k plus super based on previous experience Monday to Friday 8.30am-5.00pm Easy access and on site parking available Any mechanical experience considered as full training provided We are currently seeking a Service Centre Technician (Power tools) to support the operational needs of a large tool manufacturer.
The Factory Service Centre (FSC) Technician role is primarily responsible for providing a branch-based point of contact between our client and their business partners / end users for the purpose of selling, supplying, and servicing the company's product range.
The successful candidate must have prior experience in a similar fast-paced environment and a working knowledge of product servicing and customer support.
You will need to effectively apply these skills and demonstrate a firm understanding of process and procedure with warranty and damage claims.
Primary Roles and Responsibility
Tool repairs and support / training Job entry for repairs Dispatch of completed repairs Warranty repairs Customer Service WHS knowledge and zero harm approach to work To be successful you will need to demonstrate :
Receiving and processing warranties and technical enquiries and supplying prompt, correct and relevant technical information in response. Ensuring the safety tagging of customer repaired, demo tools, loan tools and other as directed. Delivering technical and practical training to staff, our customers and end users. Daily collection of tools from warehouse for repair. Daily entry of all jobs from that day into the system for the service team to complete. Picking / collection of spares from main warehouse as required. Ensure the immediate dispatch of all completed repair jobs to maximise customer satisfaction. Packaging of larger items as required to prevent transit damage. To be regarded by all customers, both internal and external, at every level, as a provider of outstanding customer service. Abide by all Company Policies & Procedures including Code of Conduct Policies. Enhancing customer satisfaction through all facets of service delivery in liaison with relevant branch and company staff. Co-operate by willingly participating and supporting team decisions, being a good team player. Promote a friendly climate, good morale, and co-operation, promoting a good reputation with both internal and external customers. WHS responsibilities can include maintaining a safe system of work in the workplace including correct lifting methods. Complying fully with the Occupational Health & Safety Policy Statement. Obeying all relevant safety, health, and environment legislation. Qualifications and Skills :
Previous experience repairing power tools or similar product. Previous experience in the product repair industry. Excellent communication, customer service and organisational skills. Ability to work unsupervised. Strong attention to detail and time management skills. If you would like to apply for this role, please click the apply now button or email Hannah Limond at Please note, only shortlisted candidates will be contacted.
Job Reference : 210098926 1731383510
Salary : AU$70000 - AU$75000 per annum
Job Industries : Trade and Services
Job Locations : Murarrie, Brisbane, Australia
Job Types : Permanent
Job Skills : Customer service, service centre, tools
#J-18808-Ljbffr