Service Manager - Treasury Managed FundsPermanent Full Time roleHybrid role - NewcastleThe opportunityThis is an exciting opportunity to join us at QBE in our Treasury Managed Funds business. As a Service Manager, you will be responsible forproviding direction, coaching, and coordination for a team of Case Managers and specialists. You will provide advice to the team on claims management, legislation, and quality, whilst leading the team in achieving individual and team performance targets.The key responsibilities for this role include:Supervise the quality management of all claims with the teamPlan, manage and review team performance and customer satisfactionIdentify training needs, assist in facilitating appropriate support and provide coaching/mentoringEnsure compliance with relevant legal, regulatory, industry and ethical standardsAbout youYou are a natural leader with solid negotiation and conflict resolution skills, you can build relationships andhave exceptional people management expertise. Working in a fast-paced environment you take pride in delivering an exceptional customer experience and can maintain these levels of excellence through times of change, demonstrating resilience.You can demonstrate the following experience and skills:Experience leading a teamwith a key understanding of workflow management, planning andWorkers' Compensation experience and an in-depth knowledge of relevant NSW legislationStrong customer service and people skillsHigh degree of organisational skills and time managementAn aptitude for analysing information and making strategic decisionsA willingness to travel occasionally as per client requirements.About QBEWe can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.We believe this is our moment – what if it was yours too?Your career at QBE — let's make it happen!We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balanceOur 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks' gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBE's Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersRewards & RecognitionWe value our employee's experience with us and are proud to have been recognised for the following awards:2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsGold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusionRanked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021Apply nowClick APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ****** Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
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