Description Hutcheon and Pearce Service Manager Why Join Us: Certified 'Great Place to Work' 24/25 Industry Competitive Remuneration Participation in the annual-paid Service Management Performance Bonus Access to a Fully-Maintained Company Vehicle (limited personal use) Staff discounts on John Deere parts, products, toys, and merchandise Receive staff gifts for Christmas & at our annual All Employee Meeting Make-up pay on top of government-funded paid parental leave for eligible employees, offering additional support during this important life event A commitment to a healthy work-life balance Annual uniform and PPE allowance Receive support to achieve your personal goals through our St George Bank Corporate Partnership Program ; receive free financial education (buying a home, budgeting, retirement), discounted interest rates, and 'Book a Banker' workplace appointments. Access to Toyota Fleet Vehicle discounts Enjoy exclusive discounts and cashback offers through our 'Swag Store' App (retail, health, entertainment and wellbeing) Progress with ease via John Deere University Pathways , a dedicated Learning and Development Coordinator and Bi-Annual Performance Reviews Coaching, counselling and well-being support services through our EAP Provider; Assure About the Role The Service Manager is responsible for leading and managing the service department to ensure exceptional service delivery, customer satisfaction, and adherence to the highest technical and safety standards. This role involves coordinating service activities, managing a team of 9, and fostering a productive work environment. The Service Manager will work closely with other departments, such as Parts and Sales, to support seamless customer experiences and drive overall business success.
Leadership and Management: Oversee daily service department operations, ensuring efficient workflow and timely completion of repairs and maintenance. Lead and mentor your team through ongoing supervision, training, and biannual performance reviews, offering feedback to foster growth. Support recruitment and staffing efforts for your department. Customer Service: Develop and maintain long-term relationships, and assist in handling customer complaints and inquiries. Service Operations: Assist in the management of schedules and work orders. Ensure the service department maintains accurate records of repairs, warranty claims, Product Improvement Program (PIP) claims and maintenance activities. Financial Performance: Monitor and manage service department budgets. Track department performance metrics and key performance indicators (KPIs) such as Service Efficiency, Labour Performance and customer satisfaction scores. Safety and Compliance: Lead by example, ensuring strict adherence to safety protocols and PPE requirements. Conduct regular safety audits (Take 5's, SWMS, Pre-start Checklists) through our Safety Management System, and ensure tools, equipment, and vehicles are well-maintained and compliant. Collaboration and Communication: Collaborate with the Parts and Sales departments to ensure the availability of required parts and facilitate smooth communication regarding customer needs. Coordinate with the Branch Manager and other departments to align service operations with overall business goals. Attend service management meetings and provide regular updates on department performance. Participate in customer clinics, field days and related promotional events. About You Qualifications & Experience Trade Qualified: Agricultural Mechanics, Heavy Diesel, Heavy Commercial or Plant Mechanic preferred Experience: in service department operations, management, and/or as a Qualified Technician preferred Skills & Attributes Capable: A confident leader with a knack for empowering and coaching your team with a sound knowledge of mechanical systems Self-motivated: Organised with strong attention to detail and ability to work independently Customer Focused: Strong communication skills and attention to detail to ensure we exceed our customers' and stakeholders expectations every time Organised: Outstanding time management skills and the ability to prioritise workloads to ensure we meet our customer deadlines About Hutcheon and Pearce Hutcheon & Pearce is the largest Australian family-owned John Deere dealership, with a rich history spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing top-notch equipment, exceptional after-sales support, and outstanding customer service.
Our team embodies four core values — Community, Innovation, Integrity , and Teamwork . These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.
Hutcheon & Pearce has always been a proud family-owned business.
Want more information?
Contact or call/text Zara on 0455 884 196. Resumes are considered upon submission.
Apply today to experience the H&P difference! At Hutcheon and Pearce, we are committed to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and abilities. Join us in building a team that reflects the diverse community we serve.
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