Our client, a multi-national firm, seeks a Service Manager to manage their service department.The ideal candidate will possess the following skills:Excellent management and mentoring skills with your team.Strong customer service interactions with excellent time management.Experience managing a large fleet, either currently or in a previous position.Able to provide the highest level of customer service and handle any issues that may arise internally and externally.Ability to develop and build relationships with the existing customer base.Qualifications as a Diesel Technician and a high standard of technical aptitude.Experience as a Service Manager in a busy workshop.Strong sales-minded attitude and excellent leadership skills across the service department.Ability to work well with your team.Experience handling customer service interactions, reports, and repairs.Excellent presentation skills.Understanding of strict OH & S company guidelines to ensure workshop compliance.Living in the Devonport area or willing to relocate.MUST NOT BE ON ANY WORKING VISAS AND HAVE FULL WORKING RIGHTS IN AUSTRALIA.Experience assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.Experience setting up and maintaining a service desk and evaluating its efficiency.Ability to resolve service desk problems and improve service methods to increase productivity and customer service.Monitoring department issues and client complaints to create methods to lessen recurring issues.Auditing work and customer service to ensure high standards, efficiency, and productivity goals are met.Helping to train new employees in company procedures.Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring adherence to these regulations, and remaining current on industry standards and innovations.Strong industry knowledge.Excellent leadership, communication, sales, and customer service skills.Computer literacy and good organizational skills.Strong creative thinking and problem-solving skills.Ability to work under pressure and handle stress.Please note: email your CV directly to us at lakesinternational.com as we are experiencing technical issues receiving resumes through the Seek Site.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Service Manager?Do you have customer service experience?How many years of people management experience do you have?Do you have experience in a role that requires relationship management experience?How many years' experience do you have as a Qualified Diesel Mechanic?How many years' experience do you have as a Fleet Workshop Manager?Report this job advertDon't provide your bank or credit card details when applying for jobs.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.
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