Permanent Full Time Position covering Cockburn, Mosman Park & Peel Regions Salary: $87,489 - $91,351 + Salary Packaging (up to $18,550) and Leave Loading (Payable on annual leave) As part of the Community Division you will lead the South of the River portfolio at Rocky Bay – Mosman Park, Cockburn, Rockingham & Mandurah.
The role includes: Work with customers, their families/guardians, Rocky Bay support services and other stakeholders to enable customers to experience a seamless service. Undertake suitability checks ensuring the services are costed, planned, and delivered in line with customers plans. Manage overall waitlists across team leader areas to ensure services are responsive. Monitor and act on data across the whole customer journey, including customer plan utilisation, entry and exits customers to services. Manage continuous improvement of service offerings from trends, customer feedback and data insights. Lead, manage and support direct reports including coaching, mentoring and performance management. Support the team leaders to sustain the culture of service excellence, ensuring the team is adequately supported and resourced through active workforce and leave planning activities. Uphold and manage Rocky Bay brand reputation, identifying and reporting reputation risks to the Area Manager. You must have: Ability to have meaningful conversations with stakeholders and customers to ascertain their needs and service requirements. Highly developed organisational skills, with the ability to effectively manage workload and meet deadlines. Experience in a management role of more than 3 years. Ability to communicate effectively verbally and in writing and confident with presentation skills. Demonstrated commitment to a person-focused culture and the delivery of quality outcomes to our customers. Experience in managing a budget and maintaining relevant finance records. Strong computer skills, with experience in MS Office applications and Client Data Management systems. Benefits: A wide range of employee benefits and health and wellness programs including HBF Health discounts, 35% reduction with Alinta Gas, RAC assistance and servicing discounts, Commonwealth Bank product discounts to name a few. Enjoy having a great work/life balance. Bring a friend on-board and be rewarded with $2000! Purchased Leave Program to increase annual leave up to 6 weeks each year. Salary Packaging (up to $18,550) and Leave Loading (17.5% payable on annual leave). If you feel that you'd be a great fit for this exciting and rewarding role, click "Apply" now. We look forward to welcoming you!
At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at . We're here to help!
At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We're building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply. Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past, present and emerging.
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