We are seeking an experienced Service Manager to join the team at Bathurst Motor Group, a leading automotive dealership in Bathurst, NSW. As the Service Manager, you will play a crucial role in overseeing the efficient and effective operation of our service department, ensuring the delivery of exceptional customer service and the timely completion of all vehicle repairs and maintenance. This is a full-time, on-site role based in our Bathurst location.What you'll be doingManage and oversee the day-to-day operations of the service department, including scheduling, staff management, and resource allocationEnsure high-quality workmanship and customer satisfaction by monitoring the progress of all vehicle repairs and maintenanceLiaise with customers to address any concerns or issues, and provide updates on the status of their vehiclesMaintain accurate records and documentation related to service orders, parts usage, and customer interactionsCollaborate with the sales team to provide a seamless customer experienceIdentify opportunities for process improvements and implement strategies to enhance operational efficiencyManage and mentor a team of skilled technicians, ensuring they receive the necessary training and developmentEnsure compliance with all relevant industry regulations and safety standardsWhat we're looking forExtensive experience as a Service Manager or in a senior role within the automotive industryStrong technical knowledge and understanding of vehicle diagnostics, repair, and maintenance proceduresExcellent customer service and communication skills, with the ability to effectively liaise with both customers and staffStrong problem-solving and decision-making skills, with the ability to work under pressure and meet deadlinesProven leadership and team management experience, with the ability to motivate and develop a high-performing teamFamiliarity with industry-specific software and systems, such as customer relationship management (CRM) and inventory management toolsRelevant qualifications in automotive technology or a related field, or equivalent industry experienceWhat we offerAt Bathurst Motor Group, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:Opportunities for professional development and career advancementComprehensive training and mentoring programsA collaborative and inclusive team cultureAbout usBathurst Motor Group is a leading automotive retailer in the Bathurst region, with a strong reputation for providing high-quality vehicles and exceptional customer service. We are part of the Autopact Group which provides support and training in all areas of the business.If you're an experienced Service Manager who is ready to take the next step in your career, we encourage you to apply now. Join our team and be a part of the exciting future of Bathurst Motor Group.#J-18808-Ljbffr