Service Manager - Chermside Meals on WheelsMeals on Wheels Chermside supports people in the community to live well by providing food services, creating social connections, and promoting well-being.
Our vision is to ensure the provision of well-nourished people thriving within their communities.
Caring.
Integrity.
Respect.
Collaborative.
Positive.
About the role: Meals on Wheels Chermside is seeking a Service Manager to manage the receipt and delivery of meals to clients, liaising with clients, families, and carers.
This primarily administrative position includes establishing relationships with new and existing volunteers, recruiting and coordinating volunteer rosters, and managing volunteer enquiries and concerns.
This role commences in December 2024.
About you: The successful candidate will have:
Strong Computer Proficiency: Experience in MS Office Suite and Customer Relationship Management (CRM) software.Excellent Communication Skills: Ability to effectively liaise with clients, families, and carers regarding meal changes, inquiries, and concerns, including challenging situations.Relationship-Building: Proven ability to establish and maintain positive working relationships with clients, volunteers, and community partners.
Plan and organise events and activities that engage with new and existing volunteers.Organisational Skills: Strong administrative skills to manage meal delivery logistics and maintain accurate records.Adaptability: Ability to handle organisational change effectively.Cultural Awareness: Understanding and sensitivity to the needs of diverse populations, including those from different cultural, socioeconomic, and age groups.Volunteer Management: Experience in recruiting, coordinating, and managing volunteer rosters.
Ability to focus on enhancing team skills and performance while addressing volunteer inquiries and concerns.Community Knowledge: Familiarity with not-for-profit organisations and the operations of similar community organisations and their best practices.Leadership Skills: Experience in leading or managing teams, particularly in a volunteer context.Pre-requisites: Food Safety Supervisor Certificate (or willingness to obtain one)Police Check Certificate (or willingness to obtain one)A current Driver's LicenceHow to apply: If you are confident you have the skills, knowledge, and experience to fulfil the requirements of the role, please email your application to ******.
Your application must include:
An up-to-date resume including two referees.Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a service manager?How many years of people management experience do you have?Do you have a current Police Check (National Police Certificate) for employment?Do you have experience working in the not-for-profit sector?Which of the following Microsoft Office products are you experienced with? #J-18808-Ljbffr