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Service Management Improvement Officer

Details of the offer

The Chief Technology Office is responsible for the delivery of Information and Communication Technology (ICT) services for the City. These services include infrastructure, communications, ICT policies, application management, ICT project management, enterprise architecture, and service management.The Service Management team continues to strive toward a culture of continual improvement across the key ITIL practices, with objectives and key results focused on Customer Experience, Culture and Safety, Efficiency, and leading with Data.This position is essential in driving excellence in ICT service delivery and ensuring that our city remains at the forefront of technology efficiency.About your new roleThe Service Management Improvement Officer works closely across the Service Management team, with a primary focus on continuous improvement.Building relationships and process understanding across our key ITIL practices to manage and orchestrate improvements in collaboration with our Process Owners and key stakeholders, and working with internal teams and external vendors to deliver the best value and high performance for the City of Gold Coast.We're looking for people who have:Experience in ICT service management, process improvement, and/or vendor management.Excellent project management skills with a track record of successfully leading cross-functional teams.Exceptional communication skills with the ability to convey complex technical concepts to non-technical stakeholders.Analytical mindset with the ability to make data-driven decisions.If you think you have what it takes, but don't necessarily meet all criteria, please still get in touch; we'd like to hear from you!Be part of shaping the Gold Coast's futureThe Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:9-day fortnightFlexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours, and locations.Personal and professional development courses.Access to 350+ fitness facilities through Fitness Passport.4 free confidential counselling sessions a year for you or an immediate family member.1 free nutritionist and financial advice session per year.We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.How to applyClick 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience, and personal attributes would allow you to achieve success in this role.Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email (contact email).Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref, and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews, and drug and alcohol testing.Contact Person: Ashley ShannonContact Email: (contact email)Closing Date: Please note applications for all of our vacancies close at 10.30pm on the listed closing date.The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected, and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.
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Nominal Salary: To be agreed

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