Service Management Analyst - Asset & ConfigurationJob posted: 20/12/2024Job type: Ongoing - Full TimeOccupation: IT and TelecommunicationsReference: 1962Closes: 03/01/2025Salary Range: $100,717 - $100,718About Triple Zero VictoriaTriple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.About the RoleThe Service Management Analyst – Asset and Configuration is a key role within the Emergency Communications Information Services (ECIS) team, facilitating the end-to-end analysis and understanding of Triple Zero Victoria's ICT Hardware and Software asset and configuration management capabilities.Reporting to the Manager, Services Management, the role's purpose is to support the delivery of streamlined and high-quality IT Service Management to assist the business in achieving its objectives.Day to day responsibilities include:Facilitate end-to-end asset and configuration management for Triple Zero Victoria ICT Hardware and software, ensuring alignment with all relevant processes and policies.Develop and oversee asset and configuration management processes, tools, and knowledge articles, while delivering regular training to ECIS personnel and stakeholders.Manage the ServiceNow asset and configuration management databases, ensuring data integrity and accuracy, and conducting regular audits for continual improvement.Collaborate with ECIS Asset Owners to capture, manage and track the lifecycle of ICT assets and Configuration Items, and to enhance Configuration Management Database Discovery processes.Compile and analyse reports on asset and configuration utilisation, accuracy, and compliance, supporting operational effectiveness and continuous improvement.About YouTo be successful in this role, you will have extensive experience in IT Asset and/or Configuration Management and be able to effectively communicate and partner with both internal and external stakeholders to ensure successful outcomes.ServiceNow Service Management Fundamentals certificationDemonstrated experience using ServiceNow CMDB and IT Asset Management modules.Strong communication and interpersonal skills and the ability to work with a wide range of stakeholders.Proven experience in problem management in a highly complex systems environment.What We Can Offer YouYou will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements, and employee benefits including:Employee assistance program for employees and eligible family membersDiscounted health insurance, banking services, and gym membership'Memberlink' discount card, accepted by 1,000's of retailers and service providersFree staff parking at all our sitesSalary packaging options after an initial service periodHow to ApplyClick the 'Apply' button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.Applications must be submitted by 11.59pm, Sunday 12 January 2025.Other Relevant InformationApplicants must be an Australian or New Zealand Citizen or a Permanent Resident. Employment will be subject to providing evidence of your Australian working rights.Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.
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