Service Management Analyst 1 - Asset Manager

Service Management Analyst 1 - Asset Manager
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Responsibilities:
Work with Field Service to perform end-to-end Asset Management.
Work within the Unisys Asset Management Team in managing both the Low and High side requirements.
Ensure effective communication and coordination of problem-solving efforts between support teams, account teams, and field services.
Collaborate with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
Present operations reports as required by the contract.
Facilitate Unisys standard processes for ITIL core functions for Asset Management.
Compile, analyze, and report statistical data and trends relating to service level compliance and operational effectiveness.
Identify, assess, and address process deficiencies, ensuring a common understanding of process intention and operation.
Work closely with the Service Management Manager and Client Delivery Executive to identify continual improvements.
Act as a point of contact for process-related questions or issues and facilitate process-related meetings.
Qualifications and Skills:
Citizenship and Security Clearance: Must be an Australian Citizen with an NV1/NV2 clearance preferred. IT services background in federal/government/public sector is advantageous.
Onsite Work: Must be willing to work at the client's location and be present onsite as required.
ITIL framework knowledge is key.
ITIL 4 certified (minimum Foundation) is good to have.
Strong verbal and written communication skills.
Solid ability to create and document processes.
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