Reports to Regional Manager Direct reports: Key Service Providers, Service Providers, Interns
Caseload based on direct staffing levels: Small team (1-3 FTE staff): 75% caseload (6 billable hours/day or 30 billable hrs./week)Medium team (4-6 FTE staff or service complexity i.e. 7 day inpatient service): 70% caseload (5.6 billable hours/day or 28 billable hours/week)Large team (7+ FTE staff): 50% caseload (4 billable hours/day or 20 billable hours/week)Business This business is a passionate company in the business of Well-being. We use the Four Corners of Health to deliver a truly holistic approach to Transformative Rehabilitation. This identifies and delivers the best pathway to well-being tailored specifically to our clients so they enjoy the freedom to participate fully and live successfully.
We help improve people's well-being by focusing on them as a whole. So that means their body, their mind, their nutrition and sleeping habits. And then we apply that approach to rehabilitation from an injury or health improvements in the workplace.
We embrace diversity and welcome people from all gender identities, ages, ethnicities, sexual orientations, religions and those with disabilities. We are a pro-equity organisation with a focus on improving Maori and Pasifika health outcomes in our local communities.
Job Purpose
The purpose of the team leader is to support the day-to-day operational management of their team. Their focus is on building and sustaining a high performing team that will support the strategic business plan of their region.
Key Responsibilities LeadershipLead and implement Four Corners Approach. Facilitate "being the brand"Actively embody Business's Values, Vision and PurposePresence of the "Business Way". Be the way, inspire and challenge staff to become the wayInspire engagement and professionalism and deliver coaching on thisPromote above the line and solutions focused behaviourInspire holistic view and a culture framed by values of our organisationWork with Regional manager to build and sustain a high performing team locally and as connected to the region and wider businessBe the "go to" lead for 2nd opinions and support for complex clients or link team to clinical subject matter experts. Build team cohesion through in-services, regular team meetings and engagement across the wider businessStaff Manage employed staff and designated contractors including supporting RM with leave managementContribute to strategic plans to develop optimum workforce capabilitiesLead quarterly and annual performance reviews and manage staff's professional developmentResponsibility for leading new staff inductions and signing off Jemini learning modules; link in subject matter experts (NM/CL) for delivery of service specific modulesProvide professional supervision and mentoring within discipline as requiredParticipate in interviews and reference checkingInspire professionalism and coach in professionalismClient Grow client relationships through networkingLead the marketing and sales regime for local servicesMaintain business relationships with key stakeholdersMaintain and continuously improve the Business brandStrategy and Planning Contributes to the regions strategic plan and the development of staff objectives aligned to the planAssists in the design, development and implementation of new services in conjunction with wider management and support office (business development)Team performance/Operational Evaluate team performance and monitor KPIs; develop "high performing team"Responsible for day to day diary and caseload management of teamWork with local CSO to optimise billing and revenue generation to meet team targetsChairing of team meetings/IDTsConduct audit compliance clinical tasksManages quality planner to meet accreditation and company quality calendarDelivery of contract services as per agreed caseload expectationsUnderstand the Business suite of services and support clinicians to drive business internallyRegional Referrals Allocation Cover for RMRelationship management Liaise with Case Management from ACC and other private insurers to develop client focused solutions and promote Business ServicesManage local VIP relationships to optimise business unit revenueLiaise with local GPs, DHBs and local communities to engage, educate and develop client focused solutions to help clients achieve goals and promote Business servicesAssurance and compliance Ensure team compliance with Business operational policies and procedures and update local P&PKeep up to date with legislative and regulatory compliance requirements e.g. Privacy Act, Allied Health Services Sector Standards, Professional Boards Code of EthicsMaintain professional standards for continued practice and registration as appropriateSupport RM with risk management and reportingCultural Safety Engage in learning on cultural safety, upskilling, and integrating into service deliveryEngage and work effectively with a range of people from diverse culturesRecognise how culture may impact on recovery in Return to Work and Return to Independence servicesRecognise family and whanau involvement in Business Suite of ServicesAccountabilities and Key Performance Indicators (KPIs) The key accountabilities and performance measures are outlined in the table below. Targets will be set in consultation with the position holder based on the annual business plan targets.
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