The Service Desk Officer is responsible for providing a first point of contact for the support and delivery of high-quality end user digital services.
Essential Criteria:Completed a Microsoft or CompTIA Certification, or have demonstrated experience in Information Technology, or related disciplines.Demonstrated experience in working in an IT Support Function and providing subject matter expertise.Knowledge of Service Desk system and IT Tools.Demonstrated knowledge and experience in resolving problems with PC systems, peripherals, desktop operating systems and common desktop application products such as MS Office, Internet Explorer and email and/or experience with deployment and configuration scripts on a Microsoft platform and with deploying software installation packages using scripts and packaging tools.Understanding of IT service principles and service levels.Demonstrates high level effective communication, teamwork, stakeholder management & customer service to ensure job requirements are achieved.Proven ability to work as a member of a high-performing, motivated and proactive team to meet agreed targets and objectives.Is customer centric and future orientated in analysis, thought and action. Uses customer insights to continually improve our Digital Products and Services and build value.Demonstrated experience in establishing or updating work instructions/processes to maintain relevancy, improve data accuracy and facilitate the training of others in the team.Demonstrated experience to work consultatively within and across teams as well as individually to meet objectives.Strong aptitude for adapting to emerging technologies in a fast-paced and ever-evolving environment.If you are ready to take the next step in your career, please APPLY NOW with an updated CV! * Please note only shortlisted candidates will be contacted.
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