Provide fast and useful technical assistance to our client portfolio, answering queries on basic technical issues and offer advice to solve them.
We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offer advice to solve them.You must have an excellent technical knowledge preferably with a basic understanding of multiple solutions such as Unified Communications, Network, Telephony and Cloud with the ability to communicate effectively to understand the problem, troubleshoot and articulate updates clearly to the business and the client through to resolution. You must be highly customer-oriented.We sincerely believe that people are our best asset and to fulfill our vision, we need our team to operate with passion, recognising the reality while also striving to be the change we want to see. Provide fast and useful technical assistance to our client portfolio, answering queries on basic technical issues and offer advice to solve them.
We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offer advice to solve them.You must have an excellent technical knowledge preferably with a basic understanding of multiple solutions such as Unified Communications, Network, Telephony and Cloud with the ability to communicate effectively to understand the problem, troubleshoot and articulate updates clearly to the business and the client through to resolution. You must be highly customer-oriented.We sincerely believe that people are our best asset and to fulfill our vision, we need our team to operate with passion, recognising the reality while also striving to be the change we want to see.About Us:
Our story is shaped by a uniquely broad suite of digital solutions and an industry-leading customer care model. We bring understanding, flexibility, lateral thinking, and a passion for supporting our clients to grow and prosper.
Join Nexon and become part of a journey where every day is an opportunity to innovate, learn, and contribute to a culture that celebrates success, growth, and prosperity. If you're ready to be at the forefront of the digital revolution, Nexon is the place for you.
Your responsibilities will include: Serve as the first point of contact for customers seeking assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions from customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresKey requirements: 1+ years experience as a help desk technicianTech savvy with working knowledge of products, databases, and services with a good understanding of multiple systems across Network, Telephony, Unified Communications and CloudAbility to diagnose and resolve basic technical issuesProficiency in EnglishExcellent communication skills, written and verbalCustomer-oriented, able to work autonomously and under pressureAbout You:
• Client-focused with a commitment to excellent customer service
• Ability to work autonomously and as part of a team environment with strong communication and collaboration skills
• A strong sense of ownership, the ability to communicate effectively with clients and internal staff across all aspects of the business
• Excellent time management skills, attention to detail and process oriented
Why Nexon?
At Nexon, we offer more than just a job. We provide a supportive work culture with the following benefits:
Unlimited Growth Potential: Fuel your career aspirations with endless professional development opportunities, clear advancement pathways, and enticing employee referral bonuses. Your success is our priority.Wellbeing and Belonging: Experience a culture that cares – from Mental and Physical Health initiatives and fun-filled Anniversary Celebrations, to engaging in Community Giving. We prioritise Diversity & Equity, creating an inclusive workforce where everyone thrives.Join Nexon and elevate your career! We are seeking motivated professionals passionate about business growth, innovation, and excellence.
All candidates must have full permits to work in Australia. Aboriginal and Torres Strait Islander People are encouraged to apply. Promote local employment to your region, community or member organisation with a uWorkin Talent Community. Find out more .
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