This Federal Government agency oversees and manages a number of political events in each State and nationally across Australia.The agency has a specific emphasis on the modernisation of business capabilities supported by legacy ICT systems. The agency is responsible for improving the efficiency and effectiveness of these systems through the identification and replacement of legacy components and the reduction of technical duplication, complexity, and inefficiency.The Service Designer will be expected to develop a firm understanding of the holistic business current state and desired outcomes, working with Subject Matter Experts for domain expertise.The agency is seeking an open-minded individual focused on end-users to provide guidance for the design of new services and improvements.Key Experience Required: 5 plus years' experience as a UX Designer, Business Analyst, Service Designer, or experience in Design/Strategy/ResearchProven ability to plan, facilitate and document user interviews to elicit high-level and detailed business problems and analyze root causesDemonstrated experience in the development and implementation of strategic service designStrong conceptual and information design skillsStrong experience with Figma, Miro, and Adobe CCExperience in key areas of UX Design and its methodologiesUnderstanding of the digital landscape, technologies, trends, and key toolsThorough understanding of service design process & activities and significant experience in applying human-centred design thinkingExperience in taking the viewpoint of the user and analyzing and improving a user's experience or user's journey when interacting with servicesStrong communication skills, with the ability to translate between business and technical terminologyProven ability to communicate with influence, negotiate outcomes and manage complex stakeholder relationshipsSuccessful candidate requires an active AGSVA Baseline Clearance. Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.
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