Our client from the Victorian Government is seeking a Service Designer for a contracting opportunity.
Position - Service Designer
Location - Melbourne CBD - Hybrid
Duration - End date: 30 March 2025
Start date: ASAP
Preferred qualifications: Experience with Salesforce marketing cloud.
The role of a Service Designer consults with technology and business representatives to enable collaborative design of processes, systems, and tools. They champion the voice of the user and create workable end-to-end process maps to enable business process streamlining and automation. They work with a team to initiate, design, develop and deliver business enabling tools and processes.
Duties to be performed:
Engage and collaborate with teams across the wider organisation to champion the benefits of service design, build consensus between stakeholders, and influence key staff and leaders in the adoption of new and innovative service delivery approaches. Lead design-thinking style workshops and sessions, including customer interviews, focus groups and customer workshops to clearly articulate and generate actionable insights and opportunities to be iterated and/or prototyped through the service design and delivery process. Requirements Identification: Drive the identification of requirements, address inefficiencies, and optimise processes through collaboration with stakeholders and analysis of real-time data. Solution Design: Develop innovative technical solutions that enhance productivity and operational efficiency. Process Documentation: Lead workshops to document current and future business processes, gathering requirements and facilitating solution design. Continuous Improvement: Identify and recommend opportunities for process optimisation, contributing to the development of user-friendly, scalable systems. Provide recommendations on appropriate technologies, systems and strategies for the ICT landscape. Supports product roadmaps and program increment planning process to ensure the right priorities are the focus of delivery teams. Required qualifications and experience:
Agile qualifications are highly desirable. Relevant tertiary or post-graduate qualifications are highly desirable. Appropriate vocational qualifications and certifications, e.g., Project Management, Agile or Change Management, are highly desirable. If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Ibrahim Khan at Clicks IT Recruitment on +61 428 054 923.
At Clicks we embrace diversity, inclusion and equal opportunity. We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email
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