About the role• Supervise and oversee the daily operation, workflow, resourcing, output and service delivery of your functional service delivery team in line with business goals, budgets and targets.• Provide supervision, direction and coaching/mentoring to your geographically diverse team and support them in ensuring they possess the skills, tools and knowledge to successfully fulfil their role.• Oversee your functional team including meeting KPIs, physical and financial resources in accordance with relevant Government legislation and policies, departmental strategic objectives, and contemporary best practice in HR and customer service standards.• Promote an environment that empowers staff to take ownership of their work, be innovative thinkers who are enthusiastic and customer focused.• Maintain up-to-date knowledge and apply relevant legislation and business processes, ensuring individuals and functional teams are compliant with relevant financial controls, policies, internal procedures and practices, to ensure a high level of quality and efficient services.• Support other functional streams as required to cover annual and unplanned leave.• Rotate into other Customer Services functional teams on a bi-annual/annual basis, or as required.• Foster a culture of state-wide consistent service delivery, through cooperation, teamwork, commitment to excellence and a professional ethic which ensures the Customer and Business Services group continues to meet the Department's priorities.• Support a culture in which individuals and teams are motivated and have a sense of purpose to do their best to achieve CBS and departmental goals while embracing and encouraging openness and transparency, where constructive opinions matter and ideas are encouraged.• Undertake other tasks or projects as required.You will also have• The ability to regularly undertake intrastate travel with overnight stays away from headquarters.What we are looking forWe are seeking the best suited candidate for the role.We will achieve this by:• assessing your eligibility and suitability to fulfill the role requirements (including, where relevant, the way you carried out previous roles)• evaluating your potential contributions to the department and how your involvement would uphold our commitment to equity, diversity, respect, and inclusion.Eligibility requirementsYou will be asked to provide evidence of how you meet the eligibility requirements during the selection process.Citizenship or visa requirementsTo be eligible for this opportunity, you must be an Australian citizen, hold permanent residency status, or possess a visa allowing you to work in Australia.If you are not an Australian citizen, you must:• provide evidence of your residency status or visa, along with your right to work (including any conditions and/or restrictions• inform the department if your right to work in Australia ceases.Licences and registrations• A current 'C' class driver's license is a requirement for this role.Applications to remain current for 12 months.
