At UniSQ, Australia's leading regional University, we're committed to innovation, excellence and providing an exceptional experience for our students and staff. Our ICT Client Support team plays a vital role in delivering high-quality, proactive services to ensure a seamless ICT experience across all UniSQ campuses. As we enter a period of transformation and innovation, we're looking for a dynamic Service Delivery Manager to lead our ICT contact centre to ensure our support processes, incident management and resolution delivers an exceptional standard of service across the University. Who you areYou're an agile, innovative leader with a passion for service excellence and process improvement. You bring a wealth of experience in ICT service management within a large organisation and have a track record of successfully leading teams. You thrive in collaborative environments, with a clear focus on delivering results and driving continuous improvement. What you'll doReporting to the Director (ICT Operations), you will be responsible for leading the management of the ICT contact centre ensuring the seamless delivery of ICT incident response, customer contact both inbound and outbound and ICT service delivery engagement across all UniSQ campuses. Your initial key priorities will include:What will help you succeedTogether with your relevant qualification, you will have extensive industry experience in ICT service management within a large organisation and have proven experience in leading and empowering a team of professionals to excel. You will also have: To be considered for this positionYou will need to have the right to work in Australia. *If based at our Springfield or Ipswich campus, there will be a requirement to travel to the Toowoomba campus 1 to 2 times per week.* Term: Full-time continuing appointment (36 hours/week) Salary: Total remuneration range $149,914 to $158,607 pa (includes salary range of $126,670 to $134,016 pa, employer super contributions of 17% and annual leave loading) Closes: Sunday, 24 November 2024 at 11:30 pm (AEST) At UniSQ we are united by our core values of Respect, Integrity and Excellence, which guide our daily actions and decision-making. If you know that this role is right for you, please submit your current resume together with a two-page (maximum) statement, outlining your skills and experience relative to 'Who we're looking for' in the position description. For more information on our selection process please refer to your recruitment journey available on our website. Click Begin at the bottom of this page to register with USQ's Online Application System #J-18808-Ljbffr