The communities we serve are at the heart of our operations.Part of Downer Group, our Social Infrastructure and Citizen Services business unit delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand's essential public assets, facilities and community services. We run hospitals, manage client data centres, take asset management risk, and are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Arguably no other business within Downer better embodies our purpose; to enable our communities to thrive.Join us on the journey.We currently have an opportunity for a Service Delivery Manager to join our team. This position will deliver the services including all reactive maintenance and project work called for under the scope of our contract with ADF through the management and administration of our team of maintenance technicians and specialist sub-contractors.Beyond the day-to-day responsibilities, this role requires working in a challenging and sensitive Defence Force environment, often under pressure and dealing with conflicting priorities. The position therefore requires the individual to plan, organise, and prioritise their work in order to meet strict deadlines and provide timely and accurate information to all stakeholders.What you'll doDelivery of service while working with and assisting the Operations Manager in the overall strategic lifecycle management of all buildings and assets.Plan and schedule own work to meet required timelines and outputs.Follow policies and procedures as relevant to scope of role and general employment.Personal accountability over quality of personal and team output.Ensure risks are accurately identified, contained and countermeasures are put in place.Assist in measuring costs, efficiencies, and delivery of services and support service improvement initiatives.What you'll bringAbility to obtain a Defence security clearance (must be an Australian Citizen)A tertiary qualification in either Business Management or Administration or other relevant qualification or experience.Technical expertise and trade qualifications in either building, electrical or mechanical disciplines.A high level of computer literacy including experience with Computerised Maintenance Management Systems, Microsoft Office applications and ability to use company specific databases and online systems.Experience in Facility Management (Hard FM & Grounds)Maintenance Engineering/Planning experience, including previous experience in Project management.Business management experience including finance, admin, and Quality Assurance.More than anything, you'll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for the Social Infrastructure and Citizen Services business unit and our clients.Why work for us?Working for the Social Infrastructure and Citizen Services business unit means every day you will be enabling our communities to thrive. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You'll also find a range of benefits available such as:Training and development to support your career.Internal career opportunities across the Downer Group business.Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.This exciting role offers you the opportunity to work in a dynamic environment with a highly successful organisation. If you are passionate about what you do and motivated to succeed, then apply now.Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.
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