Service Delivery Manager

Management (Information & Communication Technology)Contract/TempWe're seeking a Service Delivery Manager for a key government client, for a contract role running to June of 2025. If you specialize in streamlining service processes, maintaining smooth customer interactions, and driving ICT initiatives, we want to hear from you!In this role, you'll coordinate service requests, oversee process flows, manage customer interactions, and prepare reports. You'll also work with vendors on contracts and track resource usage, all while aligning with PRINCE2 methodology.Key Responsibilities:Track and manage service queues, ensuring timely responses and efficient workflow.Facilitate client meetings, provide updates, and manage expectations to ensure customer satisfaction.Oversee weekly report creation, review, and release to monitor performance and progress.Manage vendor agreements, recommend renewals, optimize resource utilization, and ensure timely process completion.This role is moving quickly and closes on the 19th of November, so get in your applications quickly and apply today!Call Lory on 0488859573 or ****** to learn more.
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