Epson is a global leader in imaging technologies.
We work in harmony with our environment and communities to make things that improve the way we all live and work.
At Epson Australia, we believe in openness, team spirit and respect.
We focus on what's important.
We are a business that looks after our people and are proud of our ambition, and our successes.
We take our environment and sustainability seriously, and we're committed to helping everyone who works here be the best they can be.
Our brand is global; however, we've managed to create a unique family culture that feels local and gives you the support you need to find your own way.
About the RoleProviding support to customers and Epson Authorised Service Partners via phone and emailEnsuring overall customer satisfaction and resolution of outstanding issuesMaintaining and managing existing Service Partner relationships, including co-ordination of training requirementsConducting initial assessments and appointment of new Service Partners where requiredCommunication of all relevant and up to date technical information via distribution of bulletinsCoordinate and management of installation and service requirements on high end productsQualifications and ExperienceAt least 2 years in a customer support positionHigh attention to detail and qualityStrong verbal and written communication skillsStrong organisation and prioritising skillsPositive team playerAble to work in a dynamic and pro-active team environmentGreat phone manner with outstanding communication skillsPrevious experience working with a service network and using SAP, Microsoft Office and CRM is highly advantageousWhat we offer youBirthday leaveFree parking (Yennora office)Staff discounts on Epson productsStaff discounts on Seiko watchesEpson's default super fund coverage and additional insurance coverage at no expense to the employeeHow to ApplyIf this sounds like you - apply via the link and include a current resume along with a covering letter outlining why you would be the ideal person for this role.
Only shortlisted applicants will be contactedYou must be an Australian citizen or Permanent Resident with full working rights to be considered for this roleRecruitment Agencies - Thank you for thinking of us, however we do endeavour to fill this opportunity through direct channels at this time.
If we find that we do need agency assistance, we will be in touchPre-employment checks including references and police checks to be conducted for candidates in later stages of the recruitment processAt Epson Australia, we value diversity and inclusion, therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.
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