Service Centre Manager - Armidale Service Centre Title: Service Centre Manager (Service Centres)
Salary: Service NSW Grade 7/8 ($98,941 - $116,651, plus employer's contribution to superannuation and annual leave loading)
Location: Armidale Service Centre - Onsite
Employment Status: Full-time - Ongoing
We are currently recruiting for the position of Service Centre Manager at our Armidale Service Centre.
Please note: this recruitment will only be used to fill this specific vacancy for this specific location and immediate surrounding area. About the opportunity:
If you are passionate about working in a customer centric team, delivering positive face to face customer service experiences and enjoy working in a fast-paced environment, this could be the right role for you.
You will manage the day-to-day operations of a service centre to ensure efficient delivery of services to the Customers of NSW in accordance with the Service NSW vision, mission and values.
The role also inspires the Service Centre team to draw on the best in service delivery to provide a positive customer experience.
Key accountabilities: Manage the day-to-day operations of a small service centre, to deliver timely, efficient and diverse face-to-face integrated services to the customers of NSW that maximises a positive customer experience.Identify, implement and maintain effective business processes including customer experience improvement programs in the centre to support consistent service delivery across the network to optimise service delivery efficiency and effectiveness.Manage and resolve complaints as per standards and guidelines and identify trends and improvement opportunities to improve customer service outcomes.Develop and maintain effective relationships and collaborate with internal customers and stakeholders and to improve performance measures, tools and processes to enhance business systems, processes and workflows in the centre.Lead team management, work planning, coaching and professional development initiatives to align resources to deliver priorities and a positive customer experience.Drive compliance in accordance with legislation and standards to ensure confidentiality, privacy and integrity of information is adhered to.Monitor, analyse and evaluate work volumes and other data to identify trends and new or emerging issues and recommend changes and strategies to inform decision making and enhance team and business activities and services.Hours of work
Service Centre operating hours vary between locations.
The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays).
In some situations, you may be required to work during these hours.
Flexibility is required to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.
Salary
Service NSW Grade 7/8 - base salary for this role ranges between $98,941 - $116,651, plus employer's contribution to superannuation and annual leave loading.
How to Apply
Provide a cover letter and resume that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date: Wednesday 6th November at 9:59am
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013.
Employment with Service NSW is subject to a satisfactory national criminal record check.
About Service NSW
Service NSW is making it easier for people and businesses across NSW to access government services.
We currently partner with over 50 agencies to offer over 1,000 NSW Government transactions.
Further Information
For enquiries relating to recruitment please contact Bryan Kreltszheim via ******
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