Service Advisor

DESCRIPTIONWe are looking for an experienced Service Advisor to join our team based in Mildura.You'll provide administrative support to the branch and enjoy a variety of other tasks.
This role could suit a diesel mechanic wanting to come off the tools and expand their career.
A passion and understanding for all things mechanical are essential.
This role serves as primary customer contact to promote quality customer service and increase business within the Mildura Branch.In this role, you will make an impact in the following ways:Delivering first-class Customer ServiceWorking closely with our Service Technicians and Branch Service Management teamsInvoicing customer jobs in a timely manner to meet business KPIsBeing the first point of call for our customersDealing with customer queries and finding resolutionsMultitasking a variety of tasks and meeting deadlinesEnsuring the highest levels of safety are metDiagnosing customer complaints and developing troubleshooting plansRESPONSIBILITIESTo be successful in this role you will need the following:Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant) is preferredRelevant background as a service advisor within a similar industry is highly regardedAbility to build strong customer relationships and deliver customer-centric solutionsThe ability to prioritise conflicting tasks and experience in conflict resolutionHigh computer literacy and technical aptitude and system savvyAccounting/Financial experience is a bonus!QUALIFICATIONSThis role requires previous relevant work experience; prior technical experience and/or customer service experience is preferred.
Some travel required.Job: ServiceOrganization: Cummins Inc.Role Category: HybridJob Type: OfficeReqID: 2405824Relocation Package: No#J-18808-Ljbffr