Aged & Disability Support (Community Services & Development) Full time Salary: $70,000 – $85,000 + Super + Salary Packaging
Join us on our journey to create genuine impact for the community and beyond.
Salary packaging & novated leasingEmployee referral and milestone reward programsComplimentary annual flu vaccinationsDiscounted OSHC services and gym membershipsAbout 3Bridges We strive to give back - together.
3Bridges is a Registered Charity and a Not-for-Profit organisation with over 40 years of combined experience in partnering with local communities and empowering individuals to live their best life, regardless of age, location, disability, or ethnicity.
About The Role The purpose of this role is to provide clients with consistent, holistic support and increase client satisfaction through regular interactions.
You will offer complete support, understand evolving client needs, and co-design services to meet client requirements.
Act as the primary point of contact and direct client requests to the appropriate department.
Responsibilities: Offering Seamless Experience: Ensuring current clients receive a seamless experience within the organisation by accessing one or multiple services.Understanding Specific Needs: Developing a deep understanding of the unique needs and preferences of clients, including health, mobility, and social requirements.Personalised Communication: Maintaining regular, empathetic communication with clients and their families to build trust and understand their concerns and expectations.Issue Resolution: Addressing and resolving issues and concerns about care quality, staff interactions, facility amenities, or other matters of care and service.Care Plan Oversight: Collaborating with specialists internally and externally to ensure client care plans are up-to-date, comprehensive, and effectively implemented.Feedback Implementation: Gathering and acting upon feedback from clients and their families to enhance care services and facilities.Client Advocacy: Acting as an advocate for clients, ensuring their rights and interests are represented and respected.Family/Carer Support: Providing support and information to families and carers about aged care processes, options, and decision-making.Awareness: Understanding trends in aged care, including regulatory changes, to anticipate and meet changing client needs.Interdepartmental Collaboration: Working with internal teams cohesively and in an integrated approach to support client care.Fees Management: Understanding all options of funding within Aged Care, Disability, Medicare, Private Health Insurance, or Private Funding to offer solutions that meet the client's needs.Ensure all client records are up to date and accurate.About You Tertiary qualifications in Health, Social Work, Community or similar (Desirable)Demonstrated experience in Aged Care, Disability or Community Care sectorDemonstrated ability to create and maintain client relationships in similar roles.Ability to fluently speak a second language (Desirable)Demonstrated knowledge of quality standards within Aged Care, NDIS or Allied Health services.Ability to communicate clearly and effectively.Ability to plan, implement and evaluate services that meet the needs and interests of individual clients.Ability to positively interact and collaborate with all stakeholders.Critical thinking skills, including the ability to analyse and challenge conventional practice and ideas.Additional Requirements: The successful candidate will require National Police clearance prior to appointment (completed by 3Bridges), valid NSW Working With Children Check clearance, and a Current NSW drivers' licence.
What it means to work at 3Bridges? Our culture has been formed with a community spirit and passion to give back.
3Bridges aims to inspire and encourage our people to be the best they can be, through ongoing training, career opportunities, and success as a valued team member.
3Bridges is committed to enabling a culture of inclusion and diversity.
We welcome your unique contributions through your experiences, culture, opinions, ethnicity, gender identity, and all that makes you an individual.
For more information, or if you would like to have a confidential discussion, please do not hesitate to reach out to .
Application Questions: Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Customer Relations Officer?Do you have a current Police Check (National Police Certificate) for employment?Do you have a current Working With Children (WWC) Check?Do you have experience in a role which requires relationship management experience?Do you have customer service experience?Need to upskill?
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