DESCRIPTION Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place, and work with today's most innovative thinkers to solve the world's toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about. We are looking for a talented Service & Parts Administrator to join our team specializing in supplier invoicing, accounts payable, mail management, and general admin for our Distribution Business in Port Hedland, WA. In this role, you will make an impact in the following ways: Support the parts and warehouse team with inventory management Complete supplier invoicing, accounts payable, mail management, schedule services, answer phone calls, and complete safety compliance admin, including JSO's Support the service supervisor with account issues and day-to-day workload Provide world-class service to our well-established customer base Arrange training and keep accurate records for technicians Utilize your strong verbal and written communication skills with a positive, upbeat attitude and be proactive Heavily customer-focused role To be successful in this role, you will need the following: Demonstrated service administration in a similar industry, automotive or trucking ERP experience, preferably with Movex, along with Intermediate skills in Word and Excel An understanding of accounts payable and accounts receivable is desirable, as well as familiarity with financial processes/accounts and purchase orders. World-class interpersonal skills and the ability to develop relationships with internal and external customers Compensation and Benefits Competitive hourly rate paid as a permanent salary plus remote location allowance Overtime penalties Safety equipment / PPE provided Uniforms provided Comprehensive Cummins product training provided Income Protection continuance insurance Discounts with select private health insurance, PC software/hardware and a range of vehicles Annual remuneration review Participation in an annual variable compensation (bonus) program A range of personal and professional benefits Onsite parking Employee Assistance Program available to employees Paid Parental leave (Conditions apply) At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. RESPONSIBILITIES Competencies: Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Directs work - Providing direction, delegating, and removing obstacles to get work done. Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. QUALIFICATIONS Service and Parts experience Strong problem-solving skills Strong written and verbal communication skills Customer service focus Job Service Organization Cummins Inc. Role Category On-site Job Type Office ReqID 2404022 Relocation Package Yes #J-18808-Ljbffr