Service Administrator

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.
Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.
Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.
PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.
Job DescriptionAbout the role: This role involves providing administrative support to the service department, ensuring all paperwork relating to service is completed accurately and efficiently.
You will be responsible for: Assist Service Manager or Service Supervisor with customer calls by asking relevant questions to allow appropriate response to phone enquiriesEnsure all warranty repair orders are submitted within 14 days of completionPerform invoice processing procedure including opening and closing of jobsCreate Purchase Orders and input into system and authorise for paymentCreate quotes within Reynolds and Reynolds systemLiaise with Sublet ContractorsAllocate hours worked to repair ordersPrompt processing of all purchase ordersComplete weekly timesheetsEnsure all paperwork is filedSuggestion and recommend process improvements as appropriateEnsure compliance with the relevant OH&S requirementsTo be successful in this role you will have: Proven ability to use Microsoft Suite including Outlook, Word, Excel and PowerPointProven ability to manage administration for a mechanical service departmentAbility to liaise with internal customers and suppliersAbility to use Reynolds and Reynolds system - preferableAbility to generate systems reports on servicesAbility to follow all company policies Desired Skills and ExperienceAn attractive remuneration package commensurate with your experience.A commitment to your ongoing professional development.Employee milestone, reward and recognition programsAccess to Private Health Corporate Discounts with HBFEmployee Benefits Program (Perkbox) - access to discounts from hundreds of brands!Why work with us: Growing family owned and operated;Career advancement opportunities, locally & nationally;Great team with a friendly supportive culture;Employee assistance and wellbeing program for employees and for members of their household; andOn Offer Ongoing training both internal and Factory#J-18808-Ljbffr