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Computer Troubleshooters - Bunbury is hiring a new Senior Systems Engineer (Level 3) / Helpdesk Manager to support our growing client base. This role will be based in our Bunbury offices and is not a Hybrid role.
This role is available full-time to an experienced SME Systems Engineer, with at least 7 years experience in ICT support for the SME market and at least 5 years in a senior support/helpdesk management role at an MSP or similar.
We pride ourselves on offering the best service and support in the business, and have an array of large and complex clients to support throughout many business verticals.
The job will involve consulting, quoting, implementing and supporting all general ICT enquiries from our varied contract client base. This will include becoming familiar with and managing software environments such as: Microsoft Server and Desktop operating systems, Microsoft 365 (Exchange, Entra ID, MFA, Office Applications, Sharepoint), Supporting applications, Medical Software (Best Practice), Cloud based VOIP, Managed security systems, Internet and WAN deployments and many others.
You will be reportable to the Managing Director, but encouraged to plan an execute your own days work. You will be in charge of allocating support jobs to the appropriate team member including yourself, and ensuring all client requests are dealt with to the highest standard while encouraging and maintaining positive long-term client relationships.
You will need to possess all of these personal aptitudes:
High level of intellect and diagnostic capabilities in both familiar and unfamiliar situations Cool and calm under pressure Team player who communicates well and shares information with the team as needed for the best client results Personable, reasonable and respectful Be responsible, reliable, mature and accomplished Ability to multitask and complete all assigned jobs without further prompting Ability to seek help where you need it to ensure the client gets the best outcome Hard worker that prides themselves on always getting the job done well Natural initiative allowing you to resolve difficult situations with ease An aptitude for management and building strong and positive team relationships Energy and aptitude for continuous improvement As a Senior applicant, you will have all of the following:
IT Qualification such as Diploma of Information Technology or CompTIA Proven track record of high-level personal delivery Industry qualification such as MCP, MCSE, CCNA etc At least 5 years experience as a Senior Support Technician, Senior Systems Engineer or Helpdesk Manager Current Australian Drivers License If you have been looking for a fast-paced rewarding work environment that pays the above average salary you deserve, then this may be the job for you.
Please apply attaching your detailed Resume and a cover letter explaining why you are the right person for this job.
Your application will include the following questions:
How many years' experience do you have as a Helpdesk Manager? Do you have technical support experience? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Information Technology Support Technician? Have you completed a qualification in ICT? Do you have customer service experience? Do you have a current Australian driver's licence? Do you own or have regular access to a car? #J-18808-Ljbffr