Senior Software Support Java Engineer, Customer Centric Engineering Clari's Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us?About The TeamThe Engineering Team at Clari is deeply committed to building an enterprise-grade platform that serves as the backbone for our customer's most critical business process - Revenue. With an unrelenting commitment to innovation, our mission is to craft the ultimate revenue intelligence platform for our customers. Rooted in Agile principles, we foster a culture of adaptability and efficiency across all our teams. If you're energized by the prospect of contributing to a dynamic environment that emphasizes collaboration, continuous improvement, and leveraging the forefront of technology to address customer needs, we would love to meet you.The Customer-Centric Engineering team is the front-line engineering team that is the bridge between the Customer Support and Product Engineering teams. Composed of self-motivated individuals who love debugging and solving problems. We triage escalated customer issues to either solve them or redirect them to the appropriate product teams. We do a little of everything, from enriching our technical support documentation to crawling through logs to find root causes to building tooling.About The RoleAs an Enterprise SAAS company, Clari has many large enterprise customers. Customer satisfaction is first and foremost on our minds. You will be responsible for resolving customer-escalated issues either by coding a solution or filling in the gaps where necessary. You will never get bored because once you completely master one product, we will ask you to go master another.Engineers are empowered to solve technical problems while suggesting and implementing solutions that will prevent the same problem from repeating. We are the paramedics of the engineering world. We stabilize customer escalation, and if our tickets need some extra care, we send them off to get in-depth care from the product engineering teams. Writing good documentation is part of the team's philosophy. We measure ourselves by the number of times we point people in the right direction.This is a hybrid opportunity based in Kraków, Poland. Candidates must be based in Krakow or the area of Krakow, Poland.ResponsibilitiesDelve deeply into our products' functionalities, becoming an expert capable of navigating and resolving complex customer issues with proficiencyManage high-priority customer cases and escalations effectivelyTriage customers escalated bugs to the appropriate engineering teamsCraft and implement workarounds or patches to address customer-reported bugsAnalyze code, logs, and utilize advanced troubleshooting skills to provide detailed reproduction steps and debugging results using tools like SumoLogic, Datadog and New RelicContribute to our product knowledge base by documenting troubleshooting processes and solutions, aiding both customers and peersRecognize recurring issue patterns and advocate for permanent solutionsWork with AWS & Heroku cloud-based infrastructureFlexibility to work offset hours to support a global customer baseMentor engineers on best practicesQualifications5+ years in Software EngineeringExpertise in Java; adept in SQL, SOQL, and Apex, with a good understanding of various scripting languagesStellar communication skillsStrong analytical skillsAn intrinsic drive complemented by the capability to thrive both independently and within a team settingPerks and Benefits @ ClariTeam-bonding activities and company-wide eventsFlexible working hoursAnnual Well-being and Professional Development StipendsPrivate Healthcare and Multisport PassPaid maternity and paternity leaveStock optionsYou'll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status.Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you! #J-18808-Ljbffr
