Your new role with Bendigo Bank is just a few clicks away.
As our Servicing Officer , you will bring your keen relationship building skills to provide advice and administrative assistance to the Consumer Network and Third-Party customers and internal departments, to ensure that transactions are processed through the banking system in accordance with legislative requirements as well as relevant Policy & Procedures.
You will undertake administrative functions to provide information to enable the Bank's legal requirements to be met in areas such as subpoenas, requests from Financial Crimes, Garnishee Orders, Government & ASIC Notices, Trust Accounts, etc., along with providing archived customer statements, loading direct debits, card maintenance, and other associated tasks.
Servicing work with Government Agencies, Solicitors, and other Agencies upon request, ensuring information is provided in accordance with legislative requirements.
As our new Servicing Officer , you will bring the following skills:
Experience in a customer service/processing centre, administration functions. RFS experience preferred or experience with a similar loan system. Sound communication and relationship building skills. Proactive, innovative, and prepared to go the extra mile to deliver exceptional customer service. A working knowledge of legal requirements as well as relevant Bank Policies and Procedures in relation to the release of information to external bodies such as ASIC, Solicitors, State Trustees, and Government Agencies preferred. Excellent time management skills with the ability to prioritise. Able to work effectively in a team environment or autonomously. Ability to prioritise, monitor, and organise workflows. Knowledge of the National Credit Code and Code of Banking Practice is preferred. We offer flexible work options that put our people first including a hybrid model with a minimum of 2 days in a local Head Office per week.
This role is a PART TIME (0.8), permanent role, based at any of our Head Office locations.
With over 7,000 employees, we are Australia's fifth largest retail bank with a vision of our purpose – 'to feed into the prosperity of our customers and communities, not off it'. We are one of Australia's most trusted brands, and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!
We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.
Our perks and benefits:
Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that! We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you. So, what are you waiting for? Come and join the better big bank!
Still in two minds?
Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application!
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!
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