Management (Information & Communication Technology)Full timeAbout SantosSantos provides reliable, affordable energy for progress and seeks to provide lower carbon energy over time. Santos is a global energy company with operations across Australia, Papua New Guinea, Timor-Leste, and the United States. Our goal is to be a global leader in the energy evolution to low-carbon fuels that help the world decarbonise while continuing to provide the reliable, affordable energy the world needs for modern life and human progress.About the RoleFollowing the implementation of our Santos Regional Model, Santos has multiple new Information Systems opportunities available in Adelaide. The Senior Service Management Lead is responsible for ensuring service management procedures are successfully adopted, followed, and continuously improved. They will aim to minimise the negative effects of activity in our technological environment and maximise the benefits of a standardised approach to increase productivity and alleviate potential risks to IS Service delivery.Key accountabilities include:Leads the development of process standards for effective project delivery and initiatives into Operational teams.Ensures impact and risk of Service disruption is minimised.Identifies risks and develops risk mitigation tactics.Leads effective Change, Incident, Asset, Problem, and CSI Management services with a standard, structured methodology/process.Leads development of communications relevant to IT Service Management process initiatives.Identifies issues with Santos Global ITSM process and delivers ongoing improvements.Develops and oversees Santos escalation and emergency change governance.Conducts periodic process audits and reviews change reports to ensure the quality of process-related activities.Provides reports and formal management of change activity success and failure.Establishes routine "standard" changes for speed to market of regular activities.Oversees risk assessment and readiness assessments processes.Initiates, approves, and sends communication related to the Change process.About YouWe are seeking professionals with the following essential experience:Solid understanding of ITSM best practice and process engineering.Use of and experience in ServiceNow or similar modern ITSM toolset.Experience in Asset Management, CMBD process automation, and the use of Application Programming Interfaces (APIs) in an IT operational environment.Comprehensive experience of ITSM within a corporate environment.Experience in standardisation of ITSM practices across a global service, consumed in multiple locations.ITIL certification, Lean or Six-Sigma certification are highly desirable.Ideally, you will be degree qualified or demonstrate significant training and experience within directly relevant role(s) in large corporate environments.How to ApplyApplications must be submitted via the online recruitment system before COB 24 November 2024. A requirement of this role is that you will need to have in place the legal work rights for Australia to apply.
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