Our client, a prominent federal government agency, is seeking a Senior Salesforce Administrator. The role requires strong hands-on capabilities along with well-developed management skills including team leadership, stakeholder engagement, and the ability to work collaboratively across various functions.
Duties
Assist with overall team strategy and planning.
Provide technical leadership to the environments Team.
Develop and maintain Salesforce environment plans.
Execute hands-on critical and complex Salesforce administration tasks to support releases, CI/CD and new projects and environment changes.
Ensure standards and support processes are continually reviewed and improved.
Seek out automation opportunities for improved management of the Salesforce landscape.
Troubleshoot Salesforce issues and work with internal parties and external vendors to resolve them.
Develop environment and code management plans to support Release plans to deploy projects and BAU fixes into Production.
Manage support tickets with Salesforce & maintain platform security.
Ensure documentation on processes, policies, and configuration is developed and maintained.
Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
Assign work activities, mentor, and provide support to the environments team.
Provide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects and Business Analysts.
Essential Criteria
Certified Salesforce Administrator with a minimum of 4 years' experience within Salesforce eco[1]system.
Salesforce product knowledge, and a strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
Experience working in a Salesforce application or environment support role.
Experience in Data Loader, Service Cloud, and troubleshooting Salesforce issues and work with internal parties and vendor partners to resolve them.
Hands-on experience in managing Salesforce related CI/CD processes using GitLab or a similar tool.
Excellent communications and negotiation skills, ability to manage competing priorities, and proficiency in aligning multiple stakeholders for effective collaboration.
Desirable Criteria
ITIL Foundation Certification and experience.
Experience with tools such as Jira and Confluence.
Strong understanding of Scrum/Agile methodologies.
Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.
If this sounds like the role for you, please apply now!
For more information, please contact Priyanka Arora (02 8267 2404) and quote job # 263230
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
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