G'day!
We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we've got your back.
Why is ServiceRocket the place for youA 20+ year tech services expert of many solutions and partnerships with industry giants.Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.We have been certified as a best place to work for our US, Chile and Malaysian offices.Our culture rocks! You'll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.Visit our website to learn more and become a part of our Rocketeer Nation.
The Senior Field Marketing Representative is a key player in executing high-impact, regionally-focused marketing strategies for ServiceRocket. This role is centered on owning and managing field marketing events—such as executive series in-person events, user groups, participation at conferences, trade shows, and local events and webinars—that generate demand, expand the sales pipeline, and accelerate revenue growth in key markets. The Senior Field Marketing Representative takes full responsibility for event planning and execution, ensuring that regional marketing efforts are tightly aligned with broader company goals while providing a seamless, high-quality experience for prospects, customers, and partners.
This position requires an expert in event marketing, focused on creating memorable, engaging experiences that build brand awareness, foster customer relationships, and create opportunities for sales teams to engage directly with prospects and customers. The Senior Field Marketing Representative works closely with Sales, Product, and Customer Success teams to ensure that marketing events are well-aligned with customer needs and deliver value to the business.
What you'll be doingProactively identify and qualify prospective customers leveraging business directories, industry events, and community engagement. Collaborate with cross-functional teams, including Sales and Marketing teams, to deliver exceptional customer experiences.Educate customers on the value proposition and benefits of our solutions.Collaborate closely with our marketing team to develop and execute effective strategies to promote our services and product offerings.Participate in customer calls to understand needs and build relationships.Develop and execute targeted sales strategies in partnership with Account Executives to increase funnel conversion rates and generate high-quality leads.Drive sales growth and account management within assigned territory.Act as a subject-matter expert on all things ServiceRocket–products and services.Reporting on activity through company-required platforms. At times, present updates to the Leadership team and company.What you'll bring to the tableTypically requires a minimum of 3 years of marketing experience.Extensive experience in planning, executing, and managing large-scale field marketing events, including user groups, conferences, trade shows, and webinars, with a focus on lead generation and customer engagement.Proficient in HubSpot CRM (or similar application) and marketing automation, with the ability to leverage automation for event promotions, registration management, and post-event follow-up.Strong project management skills, with the ability to manage multiple events simultaneously, ensuring deadlines, budgets, and quality standards are met.Deep knowledge of cross-functional collaboration, working effectively with Sales, BDR, Product, and leadership teams to ensure alignment of event content and messaging with customer needs and business goals.Ability to thrive in a fast-paced, global environment, leveraging synchronous and asynchronous communication tools to ensure seamless connectivity to the global team across cultures and time zones.Skilled in budget management, vendor negotiation, and event logistics, ensuring events are delivered on time and within budget, while optimizing resources and costs.Exceptional communication and presentation skills, with the ability to deliver compelling event messaging, coordinate with stakeholders, and engage diverse audiences at events.Proficient in using HubSpot CRM to track event registrations, nurture leads, and optimize event performance metrics.Strong understanding of local and regional market dynamics, with the ability to tailor global event strategies and content to suit specific geographies and customer segments.Proven ability to collaborate with sales teams and leadership to optimize lead nurturing processes, ensuring event-generated leads are followed up on promptly and effectively.Adaptability and problem-solving skills, with a track record of responding quickly to changing business needs, market conditions, and event requirements to deliver results.Ability to drive post-event analysis and feedback loops to continuously improve future events and optimize marketing strategies based on results and customer input.PerksShare the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.Stock options: you have the opportunity to participate in the ownership of the company.Health insurance: we support you and your family–your well-being matters.Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.Career pathways program: you can grow horizontally, vertically, or any way you want.Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.Our Selection ProcessOur goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you'll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional InformationServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. *Only shortlisted candidates will be notified* Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country's office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance. RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email ******.
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