NSW Department of Customer Service – Sydney CBD NSW
Senior Regulatory Officer (24 months with the potential availability for ongoing employment) - Grade 9/10 at the Information and Privacy Commission NSW (IPC) Manage and resolve complaints and reviews relating to information access and privacy Supervise, mentor and lead Regulatory Officers in the management and resolution of complaints and in undertaking reviews in relation to information access and privacy Lead proactive regulatory compliance activities in accordance with IPC legislation, policies and procedures, including audits and data breaches About the role
As the Senior Regulatory Officer you will support members of the public to exercise their rights to information access and privacy by managing more complex matters and implementing approaches to identify and resolve issues promptly and effectively.
Reporting to the Manager, Investigation & Review or Manager, Complaints and Proactive Initiatives you will be responsible for managing and resolving complaints or reviews, conducting investigations and leading proactive regulatory compliance activities effectively and efficiently in accordance with relevant legislation and Commission policies and procedures. You will provide day-to-day guidance and supervision to members of the Investigation & Review Team and work closely within the IPC to manage projects including the development and publication of regulatory advice.
Your key accountabilities include: Plan, prioritise and manage casework within set timeframes to achieve quality outcomes and organisational goals Develop, maintain and implement legal precedent and knowledge databases together with performance and quality control systems, processes and procedures to support the IPC in meeting its service delivery objectives Make preliminary inquiries, conduct interviews and assessments in a professional manner and prepare regulatory reports and recommendations Maintain effective working relationships with complainants and agencies through regular effective communication and consultation; identify early resolution strategies Prepare clear project proposals and define scope and goals in measurable terms and undertake projects to facilitate improved agency compliance with legislative obligations About you
The IPC is seeking a pro-active individual with demonstrated experience in effectively undertaking case management and regulatory activities including interpreting legislation, administrative decision-making and inquiry, conducting interviews and collecting and analysing information. You will possess a high level of integrity, have experience in administrative decision-making, compiling reliable and accurate reports, and project management skills to plan and effectively undertake regulatory functions. You will also possess excellent verbal and written communication and interpersonal skills, including the ability to communicate and facilitate early resolution of issues/complaints between parties.
You will have sound research and analytical skills and a demonstrated ability in the analysis of complex technical issues using quantitative and qualitative approaches.
To be successful in this role you will have: Appropriate tertiary qualifications or demonstrated experience in effectively undertaking regulatory activities including application and interpretation of legislation, interviewing, information collection and analysis and reporting Experience in compiling written reports combined with project management skills in planning and effectively undertaking regulatory activities, working effectively as a team member Sound research and analytical skills and demonstrated ability in the analysis of complex technical issues using quantitative and qualitative approaches Experience in managing staff effectively and efficiently How to apply for the role at the IPC Please ensure you respond to all the selection criteria in your application and include your answers to the two pre-screening questions below.
Question 1:
Describe a recent instance when you had to give constructive feedback to a staff member you managed. What approach did you take and what was the end result?
Question 2:
Can you describe a time when you were faced with a novel problem which required that you account for the application of a law. What actions did you take to resolve the matter?
Contact: Andrew Pickles at ****** regarding the role.
Your application should include a cover letter of no more than 2 pages, and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Applicants invited for interview will be required to complete additional assessments.
About us The IPC is an independent authority with statutory appointments, established on 1 January 2011 and is an agency within the Department of Customer Service. Our vision is to promote transparency and accountability through better access to information, balanced with a commitment to privacy rights for the people of New South Wales.
Working at the IPC The IPC is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
The IPC is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers.
Salary Grade 9/10, with the base salary for this role starting at $120,859 base plus superannuation.
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