As our highly valued Senior Recoveries Officer based in Brisbane, your role will be to manage a portfolio of impaired (90+ days) and high-risk accounts across the full product suite of retail and commercial products, creating and implementing solutions for customers with the Great Southern Bank Purpose of Helping all Australians own their own home in mind. The Collections & Recoveries team manage the end-to-end collections strategy for the arrears portfolio for Great Southern Bank. The Collections & Recoveries team sits within the Operations Division.You'll make an impact by:Regularly contact and negotiate solutions with customers & drive solutions in line with policy.Assess customer requests for Financial Assistance.Develop relationships with stakeholders externally and across the business, including Solicitors, Auctioneers, Insolvency Practitioners, and Property Presenters.To succeed in this role, you will have:3 years' experience in a mortgage recoveries role & experience in managing Mortgagee In Possession matters and Lenders Mortgage Insurance claims.Sound knowledge of retail financial services, including knowledge of relevant principles & legislation (Privacy Act, NCCP, Bankruptcy Act, Debt Collection Guidelines).Sound knowledge of financial services, including knowledge of relevant principles & legislation (Privacy Act, NCCP, Bankruptcy Act, Debt Collection Guidelines) and the legal recovery process for lending.Why Great Southern Bank?Whatever your role with us, you'll be part of a force for good. We're owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, some examples include:Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans, and more!Imagine working for a bank that truly helps people. You can.Questions? Please contact our Talent Acquisition team at ****** Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas, and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.
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