About Us WOTSO is all about creating flexible, vibrant spaces that inspire creativity and productivity across 27 locations in Australia and New Zealand. Our lively community in North Strathfield fosters a supportive environment where businesses of all sizes can thrive.
We're seeking an enthusiastic and dedicated team member to manage the front of house at our largest WOTSO location in North Strathfield! As our Senior Receptionist, you'll be the welcoming face for our members and visitors, ensuring everyone feels at home. This fast-paced, busy role offers a variety of responsibilities, and you'll collaborate with a dynamic team of five to support the daily operations of our site.
We're looking for someone who is adaptable, possesses a positive attitude, and enjoys working with people. Previous experience in reception, concierge, or customer service is essential for this position. This role is ideal for someone who has a background in customer interactions and is seeking a stable, full-time opportunity within a supportive and well-established workspace.
Key responsibilities: Manage a busy reception area, providing a warm welcome to everyone who visits. Interact with members, assisting with enquiries and requests. Onboard new members. Answer calls and enquiries, including occasional 1800 calls, and direct to the appropriate site. Coordinate access for visitors, members, and contractors. Keep the reception and entrance areas neat and tidy. Organise mail and parcels. Direct visitors to meeting rooms or communal waiting areas. Respond to member feedback and complaints, escalating to the Space Leader as needed. Order catering for events and meeting rooms. Occasionally run errands. Assist with workspace and grocery orders. Schedule meeting room bookings Coordinate workspace tours and appointments. Create newsletters and event posters using Canva. Help with daily space set up, pack down, and the coordination of community events. Site Instagram posting. Assist with member tours as directed. Is this you? Previous experience in reception, office administration or high level customer service. Maintain a professional and positive demeanour. Communicate effectively and enjoy engaging with others. Comfortable working independently at reception. Capable of managing multiple tasks efficiently. The benefits of working with WOTSO: Thrive in a community-focused office environment. Experience job variety; no two days are the same! Benefit from comprehensive onboarding and training. Grow with us as WOTSO continues to expand across Australia and New Zealand. Enjoy the stability of full-time, regular business hours (Monday to Friday) Access exclusive perks through our Friends of WOTSO and WOTSO Wellbeing Programs, including discounts and team bonding activities. Join an Australian-owned company recognised as a Certified Great Place To Work™ for three years running. Ready to bring your energy to WOTSO? If you're excited to join a team that priorities flexibility, community, culture, work-life balance, and purpose-built work environments, we'd love to hear from you! Discover more about us at www.wotso.com. If you're interested in applying, please submit your resume along with a cover letter.
