Location: Sydney & Melbourne
Job Role and Key Skills: RG 146 Qualified Assessor
POSITION SUMMARY Kirra Services is currently looking for the position of RG 146 Qualified Assessor, based in Sydney & Melbourne for the global technology innovator and world's leading IT company.
We are searching for talented and motivated professionals who are passionate about their careers and are eager to make a meaningful impact in their respective fields.
If you are an experienced consultant looking to take on challenging and rewarding work, we want to connect with you.
Mandatory Requirements: RG-146 Certified (all modules) 4+ years' experience in complex financial advice remediation programs, with at least 1 year in a Quality Assurance role Proficient verbal and written communication skills with a customer service orientation Ability to coach and mentor junior staff to remediate quality issues Desired Attributes and Skills: Proficient in Excel Prior supervisory experience Key Responsibilities: Contact customers to understand and document complaint specifics including all relevant details Follow-up and follow-through as required (via both email and telephone) Request relevant information including confidential documents to inform assessment of complaints Document customer information and case assessment work papers and outcomes in case management system in required format and level of detail Draft formal 'Assessment Outcome' document to be shared with both client and customer Identify opportunities to refine assessment and compensation calculation methodologies and work collaboratively with project management to implement Conduct Quality Assurance reviews of junior staff's work products and deliverables Provide coaching to junior staff where required Act as a point of escalation for junior team members Act as a point of escalation for customers on complex remediation issues and/or disputes Work collaboratively with Squad Lead and Project Workforce Management on resourcing workflow and performance issues Work Requirements: Work must be done on-shore at client offices.
On-site initially; potential for hybrid work after initial on-boarding, training, and trial period.
Application Process: If you are interested in being considered for this role, please submit your application below or contact Sef directly at ******.
We look forward to connecting with you and discussing how your skills can contribute to the success of our dynamic team.
Job Type: Contract
Contract length: 12 months
Pay: $300.00 – $600.00 per day
Schedule: 8 hour shift Application Question: Are you able to work in Sydney or Melbourne? Experience: Quality Assurance role: 1 year (Preferred) Complex Financial advice remediation: 4 years (Preferred) Licence/Certification: RG-146 Certified (all modules) (Required) Work Authorisation: Australia (Preferred) Work Location: Hybrid remote in Sydney, NSW 2000
#J-18808-Ljbffr