Unlock Learning For All Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
We embrace the power to lead , the courage to innovate , and the determination to grow . At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation , we endeavor to shape a brighter future for higher education.
About the Opportunity The Cloud Transition Manager is relied upon to develop and lead the technical requirements required for migrating customers to the Managed Cloud and SaaS platforms. Cloud Transition Managers at Ellucian are critical in establishing customer relationships with the Ellucian SaaS environments. You will be the primary technical point of contact responsible for a customer's transition into SaaS by following a very specific project and customer management methodology. As the initial influencer of the Cloud customer relationship, you will represent seamless internal team coordination to maintain confidence in delivery of services and ensure project success.
Where you will make an impact: Represent the Cloud Ops organization by participating in pre-sales planning and sales-to-delivery to support environment provisioning and project resourcing requirements. Support the sales and services teams by contributing to project scopes of work to include the most relevant service descriptions and delivery timelines. Lead cross functional project calls with customers, vendors, and internal working groups to manage technical priorities across multiple projects. Provide project updates to cross organization leadership teams for project health monitoring and forecasting. Responsible for scheduling and coordination of technical resources and activities as part of the project life cycle. Lead technical requirements gathering calls to support the development of project tasks. Adhere to Cloud ITSM and security standards. Communicate and socialize Cloud standards and service offerings to customers to prepare them for life in the Cloud. Coordinate the evaluation of new service offerings across various teams. Collaborate with services team members in the development of an integrated project plan (IPP). Provide leadership and coordination for major milestone events such as data refreshes and go-live events. Identify, communicate, and mitigate project risks; manage project issues and escalations to resolution. What you will bring: Prior leadership of complex information and business systems projects and operations. Ability to communicate complicated technical concepts to non-technical audiences and communicate non-technical and/or function requirements to technical resources. 7+ years of proven professional and technical industry experience. Multiple years of experience with ERP or complex distributed application environments. Leadership and management skills; self-directed; requires minimal supervision and oversight, analytical and technical problem-solving. Superior verbal and written skills, excellent customer service, as well as high attention to detail. NOTE: A key requirement for this role is the availability to work on weekends (up to two weekends in a month -1 day per weekend either Saturday/Sunday). This is typically required to accommodate project go-lives and ad-hoc testing for clients. Where the CTM is required to work on a weekend, time off in lieu will be offered in compensation, ensuring a balanced and flexible work schedule. What makes #Ellucianlife 20 days annual leave plus public holidays Competitive superannuation and life cover Private Medical and Dental family cover Thrive Flex Program that allows you to contribute towards your health, financial or learning interests 5 charitable days to support the community that supports us Wellness
o Headspace (mental health)
o Wellbeats (virtual fitness classes) RethinkCare – caregiver support Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few. Parental leave Employee referral bonuses to encourage the addition of great new people to the team We Foster a learning culture with:Education Assistance Program Professional development opportunities #LI-SK1
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