Senior Product Manager, Car Buying & Lending Job details:
Job type Permanent
Full-time
Location Sydney NSW
Full job description Senior Product Manager, Car Buying & Lending
You're a passionate existing or aspiring Senior Product Manager, driven to deliver exceptional customer outcomes.
We've transformed our ways of working to take our customer obsession to the next level.
Together we're delivering outstanding customer experiences, and having a lot of fun along the way.
Do work that matters
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes.
The Personal Lending Crew has end-to-end responsibility for the Commonwealth Bank Personal Lending Products. We deliver on our purpose by using customer and data insights to build solutions that meet our customer's needs, now and into the future.
See yourself in the team
You will report to the Chapter lead for Product and Solution Management, who will support you with your performance and development. Your role will be critical to the success of the Car Buying & Lending squad as well as the broader Product & Solutions chapter.
More specifically, you will:
Product strategy: Contribute to the development and execution of the Car Buying & Lending product line strategy from solution development through to delivery.
Market research and analytics: Identify trends, customer preferences, regulations and competitive landscape to inform product development.
Product development: Lead the end-to-end product development process, from ideation and concept development to launch, ensuring products are designed to meet market demands.
Risk management: Responsible for proactively managing risks including performance of regular controls, robust product governance, identification of issues, escalation and swift resolution of issues including remediation.
Customer experience: Continuously improve the customer experience by reviewing and enhancing product features, benefits and digital experience.
Financial performance: Manage the financial performance of the Car Buying & Lending portfolio, optimising revenue and profitability through pricing, fees, cost leadership and strategic partnerships.
Cross functional collaboration: Work closely with cross functional teams, including finance, marketing, compliance, technology and distribution to ensure seamless product delivery.
Compliance: Ensure that Car Buying & Lending products comply with all relevant regulatory requirements and assist with regulatory responses.
Performance Analysis: Analyse product performance, KPIs and customer complaints to identify areas for improvement and opportunities for growth.
We want to hear from people who have:
Advanced ability to drive outcomes and execute on a roadmap of initiatives.
Advanced communication, stakeholder engagement and influencing skills.
An obsession to deliver great outcomes for customers.
Strong project and product management skills.
Proven problem-solving skills coupled with a strong ability to innovate.
Previous exposure to product, acquisition, portfolio management, analytics or credit risk - desired.
An understanding of unsecured lending - desired.
Sound commercial acumen - essential.
Risk Mindset - All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
Tertiary qualification in a Business/Commerce Degree Preferred.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 20/09/2024
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