Senior People Services Advisor AusPac At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it.
We are hiring immediately for Senior People Services Advisor - a role that will help us to power progress for our customers.
The Senior People Services Advisor supports the day-to-day queries that are raised with the regional People Services team as well as providing guidance, support and coaching to line managers on foundation to intermediate cases, helping to develop the managers capability and skills to manage and resolve people queries and issues themselves.
As the People Services Senior Advisor, you will work with the broader People Services team to ensure the effective delivery of people related services, support and solutions. You will help identify themes and hot spots and suggest solutions that may be implemented leading to a more efficient and enhanced colleague experience. You will provide expertise on a range of activities from day-to-day management to intermediate people issues. You will act as a mentor and/or an escalation point to People Services Advisors, providing support and guidance on cases or, where necessary, taking ownership of a case based on the complexity of the issues that need to be resolved. In addition, this role collaborates closely with People Service Partners to support project work.
What you'll do
Own and be accountable for the prompt and correct delivery of all people administration activity and transactional processes across agreed business areas/region, focusing on the colleague experience.
Contribute towards ensuring local HR compliance is adhered to from a legal point of view, ensuring all paperwork (including contracts of employment, pre-employment screening) are reviewed and updated in line with legislation changes.
Provide advice and guidance across the full spectrum of people related issues, particularly discipline, grievance, capability/performance management and absence, and escalate complex, risky, or sensitive cases to relevant specialists and People Services Partners.
Proactively coach managers and colleagues to use Workday, adopt processes/practices, use policies and guidance materials.
Produce reports as needed, alongside statistics and data to support people team processes & events e.g., engagement survey/performance review completion rates, holiday balances etc., ensuring reports are provided in accordance with data privacy.
Support project work led by People Service Partners/People Business Partners, Centres of Excellence, including works councils as required, and other projects to continuously improve the delivery of people services.
You'll have the following skills and experience
Bachelor Degree in HR/similar field or able to show a proven record of knowledge and know-how.
Excellent service orientation with the ability to build strong relationships with regional teams, HR and business stakeholders, with evidence of working across geographical and cultural differences.
Established experience in dealing with transactional elements of HR, including the full employee lifecycle.
Demonstrated experience in managing employee relations especially in compliance with FairWork, investigations, and conflict resolution, including experience in dealing with works councils. Knowledge in nuances in state regulation is a plus.
Basic understanding of Worker's compensation is needed.
Well-organised and efficient; able to manage own workload, and to plan and manage tasks to ensure that deadlines and SLAs (Service Level Agreements) are met under pressure, even when things change.
Is commercially minded, able to show the fiscal impact of decisions.
Fluent English required and business fluent in another relevant language would be advantageous.
Open to travelling across AusPac region.
Join us, bring your energy, and grow your career.
About Aggreko
We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
Equal Opportunity Employer, including disability and veterans.
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